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SoftLayer Solutions Design II – Bring Your Own Workload

GK# 2856

Course Overview

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This workshop equips you with the skills and materials necessary to collect the data that the practice area consultant needs to assess your organization's IT Service Management maturity level.

Schedule

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  • Delivery Format:
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$

What You'll Learn

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  • ITSM Process Review
  • Introduction to Maturity Assessment Guide
  • Identification of Stakeholders in Practice Area
  • Organizational Assessment
  • Assessment Analysis Practicum
  • Development of Assessment Plan

Who Should Attend

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Process owners, project managers, process implementation team, or managers responsible for the successful implementation of ITSM processes.

Training Exclusives

This course comes with the following benefits:

  • Digital Courseware
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Course Delivery
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