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SoftLayer Solutions Design II – Bring Your Own Workload

GK# 2856

Course Overview


This workshop equips you with the skills and materials necessary to collect the data that the practice area consultant needs to assess your organization's IT Service Management maturity level.


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What You'll Learn

  • ITSM Process Review
  • Introduction to Maturity Assessment Guide
  • Identification of Stakeholders in Practice Area
  • Organizational Assessment
  • Assessment Analysis Practicum
  • Development of Assessment Plan

Who Should Attend


Process owners, project managers, process implementation team, or managers responsible for the successful implementation of ITSM processes.

Training Exclusives

This course comes with the following benefits:

  • Digital courseware
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Course Delivery
Request this course in a different delivery format.