Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


IBM Sterling Selling and Fulfillment Suite Supply Chain Concepts

IBM Course Code: 6W856G

GK# 720317 Vendor# 6W856G

Course Overview


The IBM® Supply Chain Concepts course introduces you to the supply chain and demand chain management concepts and to IBM® Sterling Multi-Channel Fulfillment and IBM® Sterling Multi-Channel Selling bundles. You will learn about, and how to manage, the relationship between participants in a supply chain, goods and services, and sales and returns to create an efficient fulfillment and distribution process. In addition, you will learn about the history of selling products, business to everyone selling, and the components of a demand chain application.


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:


What You'll Learn

  • Describe the purpose of supply chain management, and how Sterling Multi-Channel Fulfillment provides a business process platform that allows management of a supply chain.
  • Describe business players and rules and how they are modeled in Sterling Multi-Channel Fulfillment.
  • Describe goods and services and how they are identified and managed in Sterling Multi-Channel Fulfillment.
  • Describe sales and returns and how selling and financials are managed in Sterling Multi-Channel
  • Describe fulfillment and how distribution centers use Sterling Multi-Channel Fulfillment to enable efficient operations.
  • Describe the purpose and components of the Sterling Multi-Channel Selling applications.
  • Define demand chain terms.
  • Explain how the Internet and Electronic Commerce includes selling merchandise and services online.
  • Explain how businesses use the Sterling Multi-Channel Selling applications to sell to other businesses and individual customers


Viewing outline for:

On-Demand Outline

  • Course Introduction
  • Our Approach to Supply Chains
  • Players and Rules
  • Goods and Services
  • Sales and Returns
  • Fulfillment
  • Check Your Understanding
  • A Case Study
  • Sterling Multi-Channel Selling Concepts

Who Should Attend


This basic course is for Implementation Team.

Course Delivery

This course is available in the following formats:


Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.

Request this course in a different delivery format.