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CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users v1.1 and CUICEU v1.1 - Cisco Unified Intelligence Center for End Users

Learn to create and modify custom reports with Cisco Unified Intelligence Center.

GK# 5825

Course Overview

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The CUICEU v1.1 - Cisco Unified Intelligence Center for End Users and CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users courses have been combined into a single 4 day of instructor-led training (ILT) course.

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It can manage disparate data sources and, at the same time, present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

To participate in the hands-on labs in this class, you will need to bring a laptop computer with the following:

  • At least a Pentium 4 or better and 1 GB of RAM or more
  • Windows XP Professional SP3 or greater (Vista and Windows 7/8)
  • Mac and Linux machines are also supported
  • Internet Explorer 7 or greater, Mozilla Firefox, or Google Chrome.
  • The latest Java Runtime Environment, which can be downloaded from www.java.com

Also:

  • When testing connectivity, Mozilla and Chrome may not be able to fully complete the tests as intended.
  • All students should have administrator rights to their PCs. If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
  • If you are participating in a WebEx event, you should have internet access served by at least a 512K link. A full T1 Connection is recommended.

Schedule

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  • Delivery Format:
  • Date:
  • Location:
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What You'll Learn

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  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Outline

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Viewing outline for:

Virtual Classroom Live Outline

Cisco Unified Intelligence Center for End Users (CUICEU v1.1)

Module 1: Cisco Unified Intelligence Center Overview

Lesson 1: Introducing Cisco Unified Intelligence Center

  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Personalizing Reports
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

  • Security Model: Authentication
  • User Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Permissions for Objects
  • Adding a User
  • Adding a User Group
  • Log In the New Users
  • Security Use Cases
  • Best Practices for User Security

Lesson 2: Using Permalinks

  • What Is a Permalink?
  • Report Permalinks
  • Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

  • How Reports Can Be Modified
  • Creating a Copy of a Stock Report
  • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Creating a New Cisco Unified Intelligence Center Report

  • Knowing Your Data Source
  • Reporting in a Multichannel Environment
  • Creating a New Report
  • Creating a Dashboard

 

Cisco Unified Intelligence Center for Advanced Users (CUICAU v1.1)

Module 1: Cisco Unified Intelligence Center Overview

Lesson 1: Introducing Cisco Unified Intelligence Center

  • Cisco Unified Intelligence Center Primary Goal
  • Cisco Unified Intelligence Center Deployment Models
  • High-Level Architecture
  • Personalizing Reports
  • Operation, Administration, Maintenance, Provisioning
  • Using Cisco Unified Intelligence Center
  • Working with Stock Reports
  • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

  • Security Model: Authentication
  • User Security
  • Predefined Cisco Unified Intelligence Center Objects
  • Permissions for Objects
  • Adding a User
  • Adding a User Group
  • Log In the New Users
  • Security Use Cases
  • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

Lesson 1: Running Cisco Unified Intelligence Center Reports

  • Real-Time vs. Historical Reports
  • Stock Reporting Templates: Unified CCE
  • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
  • Set Up Unified CCE as a Data Source
  • Run a Unified CCE Stock Report
  • Available Stock Reports: Unified CVP
  • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
  • Unified CVP Stock Report output

Lesson 2: Using Permalinks

  • What Is a Permalink?
  • Report Permalinks
  • Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

  • How Reports Can Be Modified
  • Creating a Copy of a Stock Report
  • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Creating a New Cisco Unified Intelligence Center Report

  • Knowing Your Data Source
  • Reporting in a Multichannel Environment
  • Creating a New Report
  • Creating a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User

Lesson 1: Understanding Cisco Unified Intelligence Center Deployment

  • Considerations
  • Skillsets needed for the Advanced User
  • Deployment Models
  • Unified CCE Databases and Data Type Availability
  • What Can Affect the Size of the Solution?
  • Member Nodes
  • Database Replication: Multiple Nodes
  • Operation, Administration, Maintenance, Provisioning
  • Command-Line Interface
  • Additional Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration

Lesson 1: Cisco Unified Intelligence Center Security and License Types Licensing

  • Sizing Tool
  • Licensing Compared to Feature Sets
  • Feature Sets Compared
  • Reporting: Template Modification
  • Report and Report Definitions
  • Report Definitions
  • Value Lists and Collections

Lesson 2: Installing Cisco Unified Intelligence Center

  • Before You Install Cisco Unified Intelligence Center
  • Understanding the Deployment Model
  • Prerequisites and Important Considerations
  • Installation Wizard Navigation
  • Installation Process
  • Logging into Cisco Unified Intelligence Center
  • Applying the License File
  • Verifying that the File Has Been Applied
  • Define a New Member Node
  • Confirm the New Member

Lesson 3: Managing Cisco Unified Intelligence Center Components

  • Cisco Unified Intelligence Center Controller
  • About the Administration Console
  • Administration Console Overview
  • Using the OAMP Administrator Console
  • Administration ConsoleDrawers
  • About Cisco Unified Intelligence Center Super User Roles
  • Super User Role
  • About Devices
  • Device Configuration
  • Device ManagementLogging and Tracing
  • Cluster Configuration Drawer
  • Cluster ConfigurationLicense Management
  • Cluster ConfigurationActive Directory
  • Cluster ConfigurationCisco Unified CCE User Synchronization
  • Setting Up Cisco Unified CCE User Integration
  • Network Management Drawer
  • Cluster ConfigurationReport Scheduler Email Settings Tab
  • Tools Drawer: RTMT
  • Cisco Unified Intelligence Center Security
  • Cisco Unified Communications Solutions Tools from Cisco Unified
  • Intelligence Center
  • Cisco Unified Serviceability
  • Cisco Unified OS Administration
  • Disaster Recovery System

Lesson 4: Understanding Cisco Unified Intelligence Center Administration

  • Administration User Management
  • Add a New Super User
  • Configure User
  • Accessing Online Help
  • Help File Contents
  • User Credentials
  • User Security Policy
  • Managing Devices
  • Control Center
  • Report Scheduler Email Settings
  • Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections

Lesson 1: Using Value Lists and Collections

  • What Are Value Lists and Collections?
  • Administering Value Lists and Collections
  • Creating a Value List
  • A Populated Value List
  • Associate a Value List with a Report: Database Query
  • Cisco Unified Intelligence Center Query Types
  • Associate a Value List with a Report: Anonymous Block or Stored
  • Procedure
  • Create a Collection
  • Collection Types
  • Management and Security
  • Value List Security
  • Collection Security

Module 8: Cisco Unified Intelligence Center Custom Reporting

Lesson 1: Understanding Cisco Unified CCE Key Concepts

  • WebView vs. Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Deployed with Unified CCE
  • Characteristics of Unified CCE Data
  • Why Report Data Can Differ
  • Importance of Configuration and Scripting

Lesson 2: Using Report Definitions

  • Report Definitions and Reports
  • Managing Report Definitions
  • Manage Report Definition Categories
  • Create a Report Definition Category
  • Delete a Report Definition Category
  • Create a Report Definition
  • Report Definition Editor
  • Report Definition Editor Toward the Data Source
  • Report Definition EditorFields
  • Report Definition EditorFields: Edit Properties
  • Report Definition EditorFields: Edit Formatting
  • Report Definition EditorFields: Drill Down
  • Report Definition EditorCreate Formula Fields
  • Report Definition EditorCreate Filter Fields
  • Report Definition EditorParameters
  • Report Definition EditorProperties
  • Get to know your Database Schema
  • Creating a New Report Definition and Report

Lesson 3: Searching Call Detail Records

  • Call Detail Records
  • Importing a Report
  • Report Output
  • Exporting a Report
  • Exporting a Report View

Labs

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Viewing labs for:

Virtual Classroom Live Labs

  • Lab 1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 2: Running a Stock Report
  • Lab 3: Creating Permalinks
  • Lab 4: Modifying a Stock Report
  • Lab 5: Creating a New Report
  • Lab 6: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Lab 7: Creating Value Lists and Collections
  • Lab 8: Creating a Simple Report Definition and a custom report
  • Lab 9: Searching Call Detail Records

Prerequisites

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The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise
  • A working knowledge of contact center operations

Who Should Attend

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  • Cisco technical customers
  • Cisco technology partners
  • Cisco employees

Vendor Credits

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This course can be purchased with Cisco Learning Credits (CLCs).

Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 4 day

Request this course in a different delivery format.
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