HDI Support Center Analyst
Develop the skills to create exceptional customer experiences.
Help desk professionals and support center analysts provide front-line
support and act as the primary contact for customers. It is important that these
service desk professionals provide the highest quality customer care with every
In HDI Support Center Analyst, you will learn strategies for effective
customer service, emphasizing problem-solving and troubleshooting skills,
call-handling procedures, incident management, communication skills, and an
introduction to ITIL® processes.
This course is designed to assist you in preparing for the HDI Support Center Analyst (HDI-SCA) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase, and you must take the exam within 12 weeks of course completion.