AMA2206: How to Communicate with Diplomacy, Tact and Credibility

The Importance of Perception

• Understanding how perception and image can impact others’ perception of you and your performance
• Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

• Knowing how style impacts the image others have of you
• Flexing your style to communicate with more diplomacy, tact and credibility
• Completing the Insight Inventory® to better understand how style affects your communication effectiveness
• Flexing your style to gender, generation and position
• Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication

• Identifying and removing the roadblocks to effective communication
• Knowing how to positively impact the visual, verbal and vocal components of communication
• Describing the Know-Feel-Do Model of communicating
• Implementing strategies for powerful communications and practicing them
• Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills

• Applying good listening skills in order to communicate with diplomacy, tact and credibility
• Identifying the barriers and obstacles to effective listening
• Using good listening skills to build and improve your image
• Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

• Defining the five actions that make for credible communication
• Applying diplomacy, tact and credibility skills to create more effective communication
• Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
• Being aware of your “hot buttons,” and preparing before you face these situations