ITIL® Service Lifecycle: Service Operation
Learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.
AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations.
The main process focus areas of this course include:
- Event management
- Incident management
- Problem management
- Request fulfillment
- Access management
The organizational functions focused on in this course include:
- Service desk
- Technical management
- IT operations management
- Application management
This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm for classroom students. Virtual students will receive a voucher for a webcam proctored exam which they can schedule at their convenience. Beginning on March 5th, 2018, students will receive their course materials through a link in their MyGK account. This is a BYOD course. Students can download their course materials and view them on a tablet/iPad or a PC/Mac.
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- ITIL Intermediate Qualification: Service Operation certificate
- Global Knowledge Delivered Course
- GSA Eligible