ITIL® Service Lifecycle: Service Operation
Learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.
GK# 2722
Learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.
GK# 2722
AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, processes, activities, functions, enabling technology, and implementation considerations.
The main process focus areas of this course include:
The organizational functions focused on in this course include:
This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm for classroom students. Virtual students will receive a voucher for a webcam proctored exam which they can schedule at their convenience. Beginning on March 5th, 2018, students will receive their course materials through a link in their MyGK account. This is a BYOD course. Students can download their course materials and view them on a tablet/iPad or a PC/Mac.
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Certification:
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Total = 21
This course is available in the following formats:
Receive face-to-face instruction at one of our training center locations.
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.