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Cultural Competency

Cultural Competency teaches the willingness and ability to interact respectfully and effectively with individuals and groups, acknowledging the common elements of cultural identities.

As organizations turn to hiring employees from many parts of the world, there in an increased need for cultural understanding as diversity continues to grow in the workplace. Culture is the shared values, traditions, norms, customs, art, history, folklore and institutions of a specific group of people.

The Cultural Competency Training course will provide you with the knowledge and ability to interact respectfully and effectively with individuals and groups, acknowledging the common and different elements of our cultural identities. The result is words and actions that recognize, affirm and value the worth of individuals and communities and protect and preserve the dignity of each.

GK# 821783 Vendor# Cultural Competency
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Who Should Attend?

This workshop is designed for professionals at all career levels.

  • Business professionals
  • Directors, managers, supervisors, leaders
  • Human resources managers, trainers, advisors
  • Non-profit executive directors, board members, employees
  • Organizational development experts
  • Production managers, operations supervisors, manufacturing managers
  • Project managers, project leaders, team leaders
  • Public sector employees
  • Sales and customer service managers
  • Small business owners, entrepreneurs

What You'll Learn

In the Cultural Competency Training course, you will learn to:

  • Identify the elements of cultural competence in the workplace
  • Increase an understanding of your own culture and how it affects perceptions of other cultures
  • Recognize the three dimensions of cultural awareness when interacting with other cultures
  • Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups
  • Adapt behaviors that support cultural competency and minimize behaviors that undermine it

Course Outline

Module One: Cultural competency skills

  • What is cultural competency?
  • Elements of cultural competence
  • Awareness of self
  • Identifying common dimensions
  • Examining your own culture

Module Two: Generating awareness about the world around us

  • Developing your cultural awareness
  • Dimensions of cultural awareness
  • Five senses activity
  • How values differ among cultures
  • Recognizing norms and values
  • Acknowledging differences

Module Three: Effective communication skills

  • Build rapport
  • Communicate with your entire body
  • Techniques for giving feedback
  • Techniques for receiving feedback
  • Hall’s patterns of communication

Module Four: Respectful behaviors

  • Building bridges
  • Behaviors that support cultural competency
  • Handling sensitive situations
  • Case study practice

Prerequisites

To ensure your success, we recommend you first attend the following course, or have equivalent knowledge:

Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.

Follow-On Courses