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Define and Implement Service Assets and Configuration Management Workshop

New – Learn the Service Asset and Configuration Management process and its importance to the success of an ITSM program in an organization.

GK# 7765

Course Overview


In this Define and Implement Service Assets and Configuration Management Workshop course, participants gain a solid overview of the IT service management lifecycle, the Service Asset and Configuration Management process, and the required organizational buy-in and commitment. Learn about associated tools and technologies that should support the process and the considerations that should be taken when choosing such tools. Gain an understanding of how to manage the process, verify the integrity of the information and improve the process maturity over time.


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What You'll Learn

  • IT service management lifecycle at high level
  • Service Asset & Configuration Management process
  • Required organizational buy-in and commitment
  • Associated tools and technologies
  • Related roles and responsibility
  • An approach to implementing, managing and improving the process over time



Who Should Attend


IT professionals interested in understanding the content and concepts of the new ITIL®, as well as understand the differences with previous versions of ITIL®:

  • Senior technical and operational staff
  • IT professionals and consultants
  • IT customers
  • SACM process Owner
  • SACM process Managers
  • Configuration Management system Analysts
  • Configuration Management system tool administrators
  • Business Analysts, IT Process Designers, Data Architect
  • Change Managers
  • IT Consultants
  • IT Project Managers
Course Delivery
Request this course in a different delivery format.