Worldwide LocationsDefine and Implement Service Assets and Configuration Management Workshop
New – Learn the Service Asset and Configuration Management process and its importance to the success of an ITSM program in an organization.
GK# 7765
New – Learn the Service Asset and Configuration Management process and its importance to the success of an ITSM program in an organization.
GK# 7765
In this Define and Implement Service Assets and Configuration Management Workshop course, participants gain a solid overview of the IT service management lifecycle, the Service Asset and Configuration Management process, and the required organizational buy-in and commitment. Learn about associated tools and technologies that should support the process and the considerations that should be taken when choosing such tools. Gain an understanding of how to manage the process, verify the integrity of the information and improve the process maturity over time.
IT professionals interested in understanding the content and concepts of the new ITIL®, as well as understand the differences with previous versions of ITIL®:
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