Worldwide LocationsService Integration and Management (SIAM®) Foundation
Exclusive – Learn the best practices of multi-vendor IT management.
GK# 6596
Exclusive – Learn the best practices of multi-vendor IT management.
GK# 6596
Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. This certification course covers themes such as potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
Introduction to Service Integration and Management
SIAM roadmap
SIAM Structures
SIAM and Other Practices
SIAM Roles and Responsibilities
SIAM Practices
SIAM Cultural Considerations
Challenges and Risks
There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners.
This course is available in the following formats:
Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.
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