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CSPARK - Cisco Spark Collaboration Workshop

Understand key features of Cisco Spark.

GK# 6361

Course Overview


Cisco Spark is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, whiteboard, and share, regardless of whether they’re together or apart—in one continuous work stream before, during, and after meetings. Being able to understand how this works and what the features is the key focus of this course.


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What You'll Learn

  • Describe Cisco Spark
  • Comprehend Cisco Spark Meetings
  • Understand Cisco Spark Messaging
  • Recognize Cisco Spark Calling
  • Appreciate Cisco Spark Care
  • Explain Cisco Spark Management and Administration
  • Describe Cisco Spark Service Availability, Ordering, and Support
  • Understand Cisco Spark Board


Viewing outline for:

Classroom Live Outline

Cisco Spark Overview

  • What is Cisco Spark
  • Spark Delivery
  • Spark Security
  • Spark Collaboration
  • Spark API
  • Meetings
  • Messaging
  • Calling
  • Cisco Spark Spaces
  • Cisco Spark Hybrid Services
  • Cisco Spark Benefits

Cisco Spark Meetings

  • Basic Meetings
  • Instant Meetings
  • Schedule Meetings

Cisco Spark Advanced Meetings Overview

  • WebEx Integration
  • Personal Room
  • Cisco Spark Desk and Room Devices and the Cisco Spark Board
  • Cisco Spark conferencing
  • Cisco Spark Board and Room Device Setup and Use

Pairing is enabled in one of the following three ways

  • Cisco Spark Proximity
  • Cisco Intelligent Proximity for Mobile Voice
  • Cisco Intelligent Proximity for Content Sharing

Cisco Spark Messaging

  • Cisco Spark Messaging Overview
  • Key Benefits of Cisco Spark Messaging
  • Cisco Spark Messaging Features
  • Cisco Spark teams (feature in the app)
  • Use Cases

Cisco Spark Board

  • Advanced Interactive Whiteboard
  • No Network, Bluetooth Needed
  • Microphones
  • Voice-Tracking Technology
  • Spark Board Application Suite
  • Camera
  • Spark APIs
  • Any Board, anywhere
  • Messaging
  • Setup

Cisco Spark Calling Overview

  • Traditional Calling Features in Cisco Spark
  • Features and Benefits of Cisco Spark Calling
  • Benefits of Mobility and Collaboration Features of Cisco Spark
  • PSTN Calling
  • Phone Support
  • Use Cases

Cisco Spark Care

  • Overview
  • Embedding
  • Experience

Cisco Spark Management and Administration

  • Overview
  • Cisco Cloud Collaboration Management Features and Benefits
  • Management
  • Security
  • Portal

Cisco Spark Service Availability, Ordering, and Support

  • Country Availability
  • Language Support
  • Ordering
  • Support
  • Cisco Capital


Viewing labs for:

Classroom Live Labs

Initial Cisco Collaboration Cloud Organization Configuration

  • Start Customer Trial
  • Configure Active Directory Connector

Spark Message, Meeting, and Call Configuration

Hybrid Services: Calendar Service Configuration

Hybrid Services: Call Service Aware Configuration

Hybrid Services: Call Service Connect Configuration

Bulk User Configuration

Single Sign-on with AD FS Configuration

Call Routing Features

  • Hunt Groups
  • Auto Attendants



Familiarity with Cisco Collaboration products.

Who Should Attend


Individuals interested in Cisco Spark.

Vendor Credits


This course can be purchased with Cisco Learning Credits (CLCs).

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 2 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 2 day

Request this course in a different delivery format.