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Apple Certified Mac Technician (ACMT)

Training for ACMT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.

GK# 6028

Course Overview

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This course enables you to become certified for troubleshooting and repairing Mac computers. Interactive discussions and hands-on exercises guide you through OS X setup, maintenance, features, and associated services. You will also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Your knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs. Training for ACMT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.

Schedule

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What You'll Learn

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  • Use Disk Utility to prepare a volume for OS X and describe the OS X installation process using both the Mac App Store and OS X Recovery
  • Identify the proper methods to migrate data from one Mac to another using the data migration tools in OS X
  • Identify the power states of a Mac running OS X, and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light
  • Explain how to maximize the battery life of an Apple product in a way that a customer can understand
  • Identify the different types of accounts in OS X and describe the capabilities of those accounts, including keychain and password options
  • Identify and describe various security settings for OS X, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more
  • Describe how to use Time Machine in OS X to create, restore, and manage a secure backup for a customer
  • Identify the components of the default OS X environment, including the user home folder and various Library folders
  • Describe how to configure and use OS X features, such as Spotlight and Mission Control
  • Describe various trackpad gestures
  • Use System Preferences in OS X and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network
  • Use tools in OS X to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity
  • Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it
  • Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity
  • Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely
  • Describe the purpose of specified diagnostic tools
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers

Outline

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Viewing outline for:

Classroom Live Outline

  1. OS X Setup and Maintenance
  2. OS X File System
  3. OS X Permissions
  4. OS X User Accounts
  5. OS X Security
  6. Time Machine
  7. Connectivity
  8. Mac Troubleshooting
  9. OS X Troubleshooting Tools
  10. Troubleshooting Startup Issues
  11. Service Guides
  12. Service Diagnostics
  13. Power Management
  14. Repairing all Macs
  15. Servicing Macs

Prerequisites

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Successful completion of Apple Service Fundamentals is required for certification.

Who Should Attend

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  • Technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA)
  • Anyone motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 6 day

Request this course in a different delivery format.
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