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Apple Certified Mac Technician (ACMT) Certification (2017)

Training for ACMT is available to technicians who work at or wish to work at Apple-authorized service facilities.

GK# 6028

Course Overview

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Apple Certified Mac Technician (ACMT) 2017 is a 4-day course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

Schedule

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What You'll Learn

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  • Use Disk Utility to prepare a volume for OS X and describe the macOS installation process using both the Mac App Store and macOS Recovery
  • Identify the proper methods to migrate data from one Mac to another using the data migration tools in macOS
  • Identify the power states of a Mac running macOS, and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light
  • Explain how to maximize the battery life of an Apple product in a way that a customer can understand
  • Identify the different types of accounts in macOS and describe the capabilities of those accounts, including keychain and password options
  • Identify and describe various security settings for macOS, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more
  • Describe how to use Time Machine in macOS to create, restore, and manage a secure backup for a customer
  • Describe how to configure and use OS X features, such as Spotlight and Mission Control
  • Use System Preferences in macOS and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network
  • Use tools in macOS to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity
  • Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it
  • Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity
  • Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely
  • Describe the purpose of specified diagnostic tools
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers

Outline

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Classroom Live Outline

  • macOS Setup and Maintenance
  • macOS User Accounts
  • macOS Security
  • macOS File System
  • macOS Permissions
  • Time Machine
  • Power Management
  • macOS Networks
  • macOS Troubleshooting Tools
  • Troubleshooting Startup Issues
  • Mac Troubleshooting
  • Service Guides
  • Mac Diagnostics
  • Repairing all Macs
  • Servicing Macs

Who Should Attend

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  • Technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA)
  • Anyone motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 6 day

Request this course in a different delivery format.
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