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UC 11 Upgrade - What's New in Version 11.5

Learn the new features of Cisco Unified Communications Manager Versions 10.x and 11.x.

GK# 5871

Course Overview

This course includes Cisco Training Exclusives

EXCLUSIVE TO GLOBAL KNOWLEDGE - Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Introduction to Cybersecurity digital learning course, course recordings, IT Resource Library, and digital courseware.

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This class prepares students for configuring new features of the Cisco Unified Communications Manager (CUCM) solution. This course focuses on new features of Cisco Unified Communications Manager Versions 10.x and 11.x. Please note the basics of Unified Communications Manager are not included in this course.

This course includes 30 Cisco e-lab credits. Your e-Lab credits are good for 90 days after your course ends and can be used for additional practice on the course you just completed or to explore technologies from other courses in the Global Knowledge e-Lab portfolio. Learn more.


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What You'll Learn

  • Overview of Cisco’s Collaboration “Preferred Architecture”
  • Use of the Collaboration Prime License Manager and License models
  • Provisioning with Prime Collaboration and Self-Provisioning
  • URI Dialing: An Enhancement to Directory Numbers
  • Intercluster Lookup Service (ILS): Replication of the Dial Plan Between Clusters
  • Call Admission Control (CAC) Using Enhanced Locations
  • Integration with LDAP and Single Sign-on
  • Dial Plan Enhancements Including Multiple Local Route Groups
  • Cisco IM&P and Jabber
  • Summary of New Features


Viewing outline for:

Virtual Classroom Live Outline

Cisco Preferred Architecture

  • Preferred Architecture for Collaboration
  • Call Control
  • Conferencing
  • Collaboration Edge
  • Applications
  • Endpoints

Cisco Prime License Manager

  • Overview of Cisco Prime License Manager Features
  • Deployment Models
  • License Comparison and Managing Licensing

Prime Collaboration Provisioning

  • Self Provisioning
  • Template Creation

URI Dialing

  • Describe the Fundamental Concepts of URI Dialing
  • Articulate the Call Routing Process of Alpha URIs in Unified CM
  • Understand How to Define Classes of Service for URI Dialing
  • Describe the Concept of “Blended Identity”
  • Describe the SIP Routing Process in Unified CM
  • Understand SIP Trunking Implications on URI Routing
  • Understand the Concept of Patterns in Imported GDPR Catalogs

Intercluster Lookup Service

  • Components of ILS
  • Synchronization ILS
  • Import/Export
  • Implementation of ILS

Call Admission Control

  • CAC Intra-Location: Service Location Bandwidth Manager
  • CAC Inter-Cluster
  • Managing Bandwidth: Audio, Video and Immersive Video

LDAP Integration

  • Directory Integration
  • Directory Access for Unified Communications Endpoints
  • Directory Integration with Unified CM
  • Identity Management Architecture Overview
  • Single Sign-On (SSO)

Dial Plan Enhancements

  • Overview of the Dial Plan Enhancements in CUCM
  • Translation Pattern Inheritance
  • Multiple Local Route Groups

Feature Enhancements

  • Implement Pause in Speed Dial
  • Configure LRG Selection for Forwarded Calls
  • Implement Native Call Recording
  • Implement Codec Preferences
  • Hunt Pilot
  • Unified Mobility
  • Cisco Extend and Connect
  • Conference Now

Cisco Jabber

  • Cisco Jabber for; PC, MAC, Mobile, Tablet
  • Installation of Cisco Jabber
  • Cisco Jabber IM&P
  • Self-Care Portal

Summary of New Features


Viewing labs for:

Virtual Classroom Live Labs

  • Lab 1: Remote Lab Access
  • Lab 2: Cisco PLM: Prime License Manager Exploration
  • Lab 3: Implementing End Users
  • Lab 4: Self-Provisioning
  • Lab 5: Exploring Self Care Portal
  • Lab 6: Inter-cluster Lookup Service and URI Dialing
  • Lab 7: Enhanced Locations Call Admission Control
  • Lab 8: Multiple Local Route Groups
  • Lab 9: Cisco Conference Now
  • Lab 10: Enabling Cisco Unified Communications Manager IM and Presence Service



Attendees should have experience with Cisco Unified Communications Manager. CIPTV1 and CIPTV2 are recommended but not required.

Who Should Attend


Engineers and Administrators of Cisco Unified Communications Manager Versions 10.X and 11.x.

Vendor Credits


This course can be purchased with Cisco Learning Credits (CLCs).

Follow-On Courses


Follow-on certification courses for CCNP Collaboration are completely appropriate after taking this class.

Training Exclusives

Classroom and Virtual Classroom sessions of this course include access to the following benefits:

  • IT Skills Video On-Demand Library (over 40,000 titles)
  • Introduction to Cybersecurity digital learning course
  • Course Recordings
  • IT Resource Library
  • Digital courseware
Learn more
Course Delivery

This course is available in the following formats:

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 3 day

Request this course in a different delivery format.