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ITIL

IT Infrastructure Library (ITIL®)

ITIL är den mest utbredda och accepterade arbetssättet inom IT Service Management runt om i världen. ITIL erbjuder omfattande information som bygger på erfarenheter och ”best practice” från såväl privat som offentlig sektor.

ITIL Utbildning

Global Knowledge erbjuder ett antal olika kurser och workshops som fokuserar på service management koncept för företag som arbetar med eller planerar implementera ITIL-metoder som stöder BS15000 ackreditering samt individer som söker en ITIL certifiering.

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