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ITIL4 Frequently Asked Questions (FAQs)

Why do we need ITIL4?

Quite simply ITIL4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Since ITIL v3 in 2006 there are a large number of new and updated technologies (Cloud, Serverless, Software Defined Networking, AI, etc.) that we need to manage. ITIL4 reflects these changes.  Barry Corless has given a personal view on this in his latest blog.   

When is ITIL4 going to be released?

ITIL4 Foundation is slated for release in Q1 2019. The further education is on target for late Summer 2019.

What if I have taken v3 Foundation, should I take ITIL4 Foundation?

If you want to continue ITIL4 education you must sit the ITIL4 foundation. GK will have classroom, virtual, digital and blended options available. Watch this space. 

Should I stop my v3 track and wait for ITIL4?  Why?

No. ITIL v3 qualifications will still have some standing in the ITIL4 scheme. How that will finally work has yet to be determined. Many of the subject areas appear in both ITIL v3 and ITIL4 so if you need the skills now…get them now. You wouldn’t wait for the new model of a car if you needed to drive somewhere today would you?   

So what does the scheme look like?

Far more streamlined! There are two tracks; One leading to a Certified ITIL Managing Professional designation with a more tactical / operational focus and the other leads to a Certified ITIL Strategic Leader qualification with the name giving you a clue about its focus.

ITIL4

I see there is a common module between the streams.  Do I need to take it twice?

Thankfully, no. It looks very like that module will draw on much of the outstanding material in the current ITIL Practitioner qualification.

Is there a shorter Foundation bridging exam like we had from ITIL v2 to ITIL v3? 

No. Everybody will take the same foundation exam. However, previous ITIL knowledge will be recognised in the route that GK suggest for you to get best preparation to assimilate the new material and sit the ITIL4 foundation.

What is the ITIL Managing Professional Transition course? 

That is designed for current ITIL Experts or those people with 17 points in the V3 scheme (i.e. ready to take Managing Across the Lifecycle - MALC).

I have 17 credits and am eligible for the Managing Professional (MP) Transition, is there training for that exam?

Yes. We hope the course will be available mid-2019 onwards.

I am an ITIL v3 Expert, where do I begin in ITIL4?

Obviously the ITIL Managing Professional Bridge is the ‘go to’ for you. However, it depends on your job role, aspirations, etc. Join our planned webinars in November-December or contact us.

When can I begin to take ITIL4 further qualifications?

We expect in the Summer 2019.

Do the ITIL4 further qualifications align with v3 Intermediates?  If so, how?

There will be some overlap as many of the disciplines are still very valid. The work to judge that cannot be done before the ITIL4 syllabuses beyond foundation are finalised in October-November this year. 

Is there correlation between the Capability and Lifecycle modules when compared to the Managing Professional (MP) and Strategic Leader (SL) streams?

Not really. The Managing Professional qualifications are likely to be more tactically / operationally focused based on the areas they cover (Create, Deliver & Support, etc.)

Strategic Leader will take a more holistic and strategic view. The one exception is Direct, Plan and Improve which is included in both tracks.
Will I acquire credits in ITIL4 as I did in ITIL v3?

No. Just pass the exams in each track to achieve the designations Certified ITIL Managing Professional or Certified ITIL Strategic Leader. 

What are the new course durations?

This is still being decided. AXELOS are not stipulating a number of days just a number of contact hours. The length of course will typically be based on the format you choose with self-paced and flexible options available.

Who can I contact at Global Knowledge to learn more about ITIL4?

Contact us on 21 08 1884

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