Skip to main Content

ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam

This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

This course includes a web proctored exam.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

9 courses found

    • Delivery Format: Virtual Learning
    • Date 19-21 October, 2026 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 14-16 December, 2026 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 01-03 February, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 22-24 March, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 10-12 May, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 28-30 June, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 16-18 August, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 04-06 October, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

    • Delivery Format: Virtual Learning
    • Date 22-24 November, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,495.00

Request a date or location for this course

Dates in Other Countries

We Care About Your Privacy

We are using cookies to give you the best experience on our site. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.

About your Privacy

We process your data for purposes such as delivering content or advertisements and measuring the delivery of such content or advertisements to extract insights about our website. We may share this information with our partners. Cookies set by Global Knowledge are labelled “first party”; you may exercise your preferences in relation to first party cookies by toggling the switch for each first party cookie category below. The remaining cookies are third party cookies; you may exercise your preferences in relation to each purpose by toggling the relevant switch below or by vendor by clicking “List of IAB Vendors.” These choices will be signaled globally to other websites participating in the Transparency and Consent Framework.
Privacy Statement

Necessary Cookies

These are cookies that are required for the Global Knowledge website to function and cannot be switched off in our systems. They include, for example, cookies that enable you to use a shopping cart or log into the booking area of our website.

Analytics Cookies

Analytics cookies are an optional but important part of our website's functionality. They help us to understand how you interact with our site by collecting and reporting information anonymously. The data collected by analytics cookies is used to improve the website's performance and enhance the user experience. It is important to note that these cookies do not collect any personal information that can be used to identify you.

Preferences Cookies

The preference cookies are used to track visitors across websites with the intention to display ads that are relevant and engaging to your interests.

Performance Cookies

These cookies allow us to recognise and count the number of visitors to our website, traffic sources and to see how website visitors move around the website when they are using it. This helps us to improve the way the website works and improve your website experience. All information these cookies collect is aggregated and therefore anonymous.

Cookie Control toggle icon