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ITIL4 Training

ITIL 4 Training


ITIL 4 is the evolution of the well-established ITIL framework. This framework enables service providers to gain optimal value from IT-enabled products and services and equips them with a clear capability model aligned to an organisation’s strategy and customer needs.

ITIL 4 helps organisations and professionals drive their businesses and careers forward with a more flexible, end-to-end operating model for the creation, design and management of IT-enabled products and services.

Whether you are at the beginning of your ITIL journey or a professional looking to update your skills, Global Knowledge have the ITIL training solutions to meet your preferred learning methodology, and support you on your way.

The ITIL 4 certification scheme consists of two major designations:

  • ITIL 4 Managing Professional
  • ITIL 4 Strategic Leader

ITIL 4 Foundation is the pre-requisite certification for all of the ITIL 4 Managing Professional and Strategic Leader Certifications. 

It is for anyone working within the IT function who needs to understand the key concepts of IT and digital service delivery and is interested in helping their organisation address new service management challenges. It is for professionals at the start of their ITIL 4 journey or those looking to upgrade their existing ITIL knowledge.

The ITIL 4 Managing Professional designation provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows, for a variety of professionals working in IT, IT service management (ITSM) and other digital roles across the business.  It is comprised of the following four certifications:

The ITIL 4 Strategic Leader designation will enable current and aspiring leaders to recognise the value of adopting and adapting ITIL for all IT-enabled products and services, not just IT operations.

This designation will also help professionals to understand how IT can influence and shape business strategy and provide guidance on managing and operationalising the strategy across the organisation. It is comprised of the following two certifications:

ITIL 4 Foundation Bridge

This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.  Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.

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ITIL4 – The Story so far

Find out what Global Knowledge Global Product Director Barry Corless thinks of the ITIL4 education roll out and his view of what is to come in this blog.

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Get the answers to questions such as Why do we need ITIL4? & I am an ITIL v3 Expert, where do I begin in ITIL4? in our ITIL4 FAQs

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Global Knowledge is the Number 1 Provider of Certified ITIL Training Globally

Get training on ITIL4 with the number global provider of ITIL training as comfirmed by  AXELOS, the certification body over ITIL.

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ITIL4 Roadmap

Find out how you can transition from ITIL v3 to ITIL4 and the different options depending on the point you had reached on your ITIL v3 track.

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