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Troubleshooting Cisco Contact Center Enterprise

The Troubleshooting Cisco Contact Center Enterprise (CCET)  course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

This class will help you:

    Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE

    Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Virtual Learning

    Learning that is virtual

10 courses found

    • Delivery Format: Public Classroom
    • Date 28-29 October, 2026 | 9:00 AM to 5:00 PM
    • Location: GK Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 28-29 October, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 24-25 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 24-25 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 07-08 July, 2027 | 9:00 AM to 5:00 PM
    • Location: GK Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 07-08 July, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Public Classroom
    • Date 29-30 September, 2027 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 29-30 September, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Request Space
    • Delivery Format: Public Classroom
    • Date 29-30 December, 2027 | 9:00 AM to 5:00 PM
    • Location: GK Riyadh (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 29-30 December, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space

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