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ITIL4 Foundation

  • Course Code ILFN4
  • Duration 3 days

Public Classroom Price

eur1,385.00

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

e-Learning

Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning.

Exam

A web proctored ITIL4® Foundation exam is included with this product.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 02-04 September, 2019

      Guaranteed  To Run

    • Location: Virtual

    eur1,385.00

    • Delivery Format: Virtual Learning
    • Date: 16-18 September, 2019

      Guaranteed  To Run

    • Location: Virtual

    eur1,385.00

    • Delivery Format: Virtual Learning
    • Date: 30 September-02 October, 2019
    • Location: Virtual

    eur1,385.00

    • Delivery Format: Virtual Learning
    • Date: 14-16 October, 2019
    • Location: Virtual

    eur1,385.00

    • Delivery Format: Virtual Learning
    • Date: 28-30 October, 2019
    • Location: Virtual

    eur1,385.00

    • Delivery Format: Virtual Learning
    • Date: 11-13 November, 2019
    • Location: Virtual

    eur1,385.00

Target Audience

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This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

Course Objectives

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The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Course Content

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  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
  • The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management;    IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management  

Course Prerequisites

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There are no pre-requisites for this course

 

Test Certification

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The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

 Cost of the exam is included in the course fee

Follow on Courses

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These courses are scheduled to be available from Summer 2019

Create, deliver and support
Drive stakeholder value
High velocity IT
Direct, plan and improve
Digital and IT strategy

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