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ITIL4 Foundation

  • Course Code ILFN4
  • Duration 3 days

Additional Payment Options

  • GTC 19 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

£1,195.00

excl. VAT

Request Group Training Add to Cart

Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Course Schedule

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  • £1,195.00

    • Delivery Format: Virtual Learning
    • Date: 24-26 June, 2019

      Guaranteed  To Run

    • Location: Virtual

    £1,195.00

    • Delivery Format: Public Classroom
    • Date: 24-26 June, 2019

      Guaranteed  To Run

    • Location: Leeds

    £1,195.00

    • Delivery Format: Public Classroom
    • Date: 24-26 June, 2019

      Guaranteed  To Run

    • Location: Wokingham

    £1,195.00

  • £1,195.00

    • Delivery Format: Virtual Learning
    • Date: 08-10 July, 2019

      Guaranteed  To Run

    • Location: Virtual

    £1,195.00

Target Audience

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This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

Course Objectives

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The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management 
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Course Content

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  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes   
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver and support
  • Detail of how the following ITIL practices support the service value chain: -  Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management;  Service desk; Service level management
  • The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Service configuration management;    IT asset management; Business analysis; Deployment management; Monitoring and event management; Release management  

Course Prerequisites

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There are no pre-requisites for this course

 

Test Certification

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The “ITIL4 Foundation Certificate in IT Service Management” is a pre-requisite for other ITIL4 qualifications.  The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken on completion of the course or shortly afterwards.  The pass mark is 65% (26 out of 40) 

 Cost of the exam is included in the course fee

Follow on Courses

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These courses are scheduled to be available from Summer 2019

Create, deliver and support
Drive stakeholder value
High velocity IT
Direct, plan and improve
Digital and IT strategy

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