ITIL® 4 Foundation - Including Exam

What will you learn?

Service management concepts: Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

Service value system: Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.

Four dimensions of service management: Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

Guiding principles: Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.

Service Value Chain: Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.

ITIL practices: Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.

Continuous improvement: Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.

Service Level Agreements: Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

Key metrics and performance indicators: Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.

Expertly Crafted Content

• OTMs are created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive, and directly aligned with requirements.

Up-to-date and reliable

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Accessible learning

• OTMs are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

Diverse Learning Resources

• Designed for self-directed independent study, OTMs offer resources to support a range of learning preferences, including workbooks for in-depth study, official books, and quick reference guides.

Engaging introduction

• Kickstart your learning journey with a welcome video, featuring industry experts, that will ignite your enthusiasm for what lies ahead on your certification path.
  

There are no pre-requisites for this course