Prerequisites
- At least 17 ITIL v3 or newer credits (required)
- Two to four years of relevant work experience
Next Steps
To prepare for the end-of-class exam, it is recommended that you review the 2011 editions of the following ITIL publications and complete at least 28 hours of personal study:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement