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Unified Contact Center Enterprise Specialist

Develop the skills to design, deploy, and troubleshoot Cisco Unified Contact Center Enterprise (UCCE) solutions.

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Required Exams

600-455 UCCED
600-460 UCCEIS

Recommended Courses

Recertification

The Cisco Unified Contact Center Enterprise Specialist certification is valid for two years. To recertify, pass the following before the certification expiration date:

  • Pass the current version of both the UCCED exam and UCCEIS exam

Visit Cisco's site for additional recertification information.