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ACSS - Avaya Aura® Communication Manager Administration Test

Avaya Training

Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams and Online Tests as a requirement to earn the credential.

Required Exams

ACSS - Avaya Aura® Communication Manager Administration Test (2145T)

This test has 54 questions and the minimum passing score is 72% (39 of 54 correct). The candidate has 90 minutes to complete this test.


Exam Objectives

The test covers the following knowledge areas and learning objectives:

System Overview

Describe the role of Communication Manager (CM) in the Avaya Aura core.
Describe the Communication Manager architecture.
Describe the role of System Manager for administering Communication Manager.
Describe the role of alternative administration interface such as Avaya Site Administration (ASA).
Administration

Describe the purpose of the Communication Manager Dial Plan.
Describe the purpose of CM Feature Access (FAC) codes.
Define CM Station and User Administration.
Define CM Group feature such as Hunt Groups and Pick-up Groups.
Define CM Call Treatment options such as Call Coverage and Call Forward.
Maintenance

Backup Communication Manager
Describe troubleshooting alarms and error reports.
Interpret and use: security and real-time monitoring, system status logs, and reports

Next Steps

The Avaya Aura® Communication Manager Administration Test (2145T) is a requirement to earn the ACSS - Avaya Aura® Call Center Elite and Call Center Elite Multichannel credential.

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