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Special Report

ITIL® Benefits to the Business

Date:
June 01, 2010

Based on a survey of IT professionals who practice ITIL, this report analyzes important questions for those considering ITIL adoption, including: whether or not C-level commitment is required for ITIL success; whether ITIL is just a help-desk practice; and whether cost reduction is the key benefit of ITIL implementation. This report presents the results of the survey objectively and provides an understanding of what can be expected from following ITIL best practices.

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Format:
PDF
Total Pages:
13