Guide to Avaya Aura Contact Center (AACC)

There are many manuals that give you detailed steps for specific procedures, but none for adding a new department to an existing Avaya Aura® Contact Center (AACC). If you find yourself in position to add a new line of business to your existing Avaya Aura® Contact Center, this guide will help you identify the necessary steps. 

Because the details of each Avaya Aura Contact Center implementation vary greatly with respect to Integrated Voice Response (IVR), Computer Telephony Integration (CTI) and Call Recording and Quality Monitoring (CRQM) systems, no single undertaking could address every aspect.