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Explore how Skillsoft Global Knowledge, an award-winning training provider, upskills and reskills through high-quality training courses and certifications.

Whether you are a seasoned computer user or new to the MS Office environment, we are sure you have some questions regarding Office 365. This webinar will help demystify the differences between Office 365 in the Cloud and on your PC. Find out when to use one over the other. Have you wondered when should you use OneDrive over SharePoint. Can you just use PowerBi Desktop or should you subscribe to the PowerBI Service? What is Delve? Is Flow a useful tool and how could you use it?

In today's rapidly evolving digital landscape, maintaining a competitive edge is essential for individuals and organizations. Obtaining the ITIL® 4 Practice Certification is one effective strategy to ensure your success. This certification offers numerous advantages that can considerably improve career prospects and organizational efficiency. Let us explore why this certification is pivotal.

Artificial intelligence is reshaping industries at an incredible pace. From automating complex jobs to unveiling insights buried deep in data, it’s no surprise that organizations are pouring resources into AI solutions.

Skillsoft Global Knowledge is offering a series of free Copilot bootcamps on Percipio. Designed to empower individuals and organizations with the latest in Copilot technology, these bootcamps cover a range of essential topics, ensuring you gain comprehensive knowledge and practical skills.

Join us for an exclusive webinar, Unlock Your IT Potential with Microsoft, where we’ll explore how Microsoft certifications are transforming the IT landscape. Why Attend? Discover how Microsoft certifications can enhance your career prospects. Learn how IT professionals are staying ahead with the certifications that are most in-demand. Understand how businesses leverage certifications to close skill gaps and foster growth. Webinar Details:Date: April 3, 2025 Time: 10 AM ET | 4 PM CET Don't miss this opportunity to future-proof your skills and elevate your career. Watch Now

Palo Alto Networks offers instructor-led training (ILT) through Skillsoft Global Knowledge, an authorized training provider, that connects learners directly with certified industry experts in a structured and engaging environment.

Join Microsoft SQL Server expert Brian Egler for an hour-long webinar covering the key features and updates in the upcoming release of Microsoft SQL Server 2014! You will get a thorough review, along with demonstrations, of how SQL Server 2014 provides substantial improvements in performance, manageability, and availability that will make your job easier.

During the webinar, you'll learn about prompt engineering, responsible AI principles, and secure implementation of generative AI projects. Whether you're a business analyst, marketing professional, or IT manager, this webinar will help your understanding of generative AI and its practical applications in today's business landscape. Don't miss this opportunity to explore how generative AI can drive innovation and efficiency in your organization.Live Webinar | April 15, 2025 10am ET | 3pm GMT | 4pm CET Watch Now

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

One of the most difficult concepts for me as I was learning database syntax was joins. Of course, I tried reading and understanding articles and books that dealt with this topic. In almost every case, I was faced with the Venn diagram examples.

There is a wide-range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). In the first part of this series, we will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

If you are coming to AIX from another UNIX system, the Object Data Manager (ODM) will be new to you. Fortunately, it is not so very complicated. This white paper explains how ODM is structured and how to use these databases in order to meet the goals the architects had for the ODM.

A brief introduction to the basics of penetration testing.

Next Hop Resolution Protocol enables businesses to have a way for next-hop servers and next-hop clients to communicate with each other directly, bypassing a central hub and preventing potential bottlenecks.

Global Knowledge Product Manager Tori Easterly discusses the benefits of our Understanding Networking Fundamentals course.

Kubernetes automates container management. The process of container orchestration is so complex that trying to manage containers by hand has become impossible. There are many, components to container orchestration, but one of the most misunderstood is networking. In this 1-hour webinar we’ll explore how k8s actually performs IP networking and service discovery, two of the most critical components for successfully delivering microservices. We’ll examine how kubernetes carries the burden of cloud networking and lastly what it takes to pass the CKAD/CKA Certifications.

ITIL (short for Information Technology Infrastructure Library) is a widely accepted series of five books that outline best practices for the management of IT services. It is praised for offering a simple and practical framework for the alignment of IT services with the larger needs of a business or organization. ITIL is recognized for its ability to bring smart improvements to any IT service management process.

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

The responsibility for securing organizational data has spread beyond the traditional IT professional. While there are more diverse security solutions, there are more diverse and sophisticated security threats. Security awareness and training is essential for everyone within an organization. Learn how Cisco has continued to evolve its security solutions and training.

Where should you apply the CSS, and why are there two places to apply it? One approach is to pick one of the parameters and apply the permissions there. Quite often, an administrator will pick the phone-level CSS and configure it there so that it applies to all calls made from all lines. The goal is to specify what partitions are allowed to be called. 

Like many UNIX operating systems, AIX uses the concepts of Logical Volume Management (LVM) in its data management architecture. This white paper explains the specifics of the AIX LVM and provides some tips and best practice recommendations to get the most from your AIX disk storage.

Learn how to leverage e-Learning to its full potential from someone who has succeeded in e-Learning. E-Learning is considered the way of the future for good reason: attractive cost-savings, flexibility, and convenience. To realize these benefits, you need to craft the training to meet a number of rigorous objectives. Join Kevin Kernohan, senior production manager at Global Knowledge, and Ann Schuler, learning and development consultant at the Government of Alberta Human Services Ministry, as they lead you from beginning to end of the e-Learning development cycle. In partnership with the Government of Alberta, Global Knowledge developed the Critical Thinking in Action training program for employees throughout the province. Discover why this e-Learning program earned a CSTD Award for Training Excellence and how you can assimilate these best practices into your organization.

UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

Cloud computing is a big force in IT today, and it isn't going away. In fact, cloud adoption is going up geometrically, both for end users (think apps on your phone or tablet) as well as for organizations of all sizes. In fact, many smaller organizations may not have any on-premises infrastructure at all, other than networking infrastructure to get connected to the cloud. With this transformation in IT, it behooves all of us in the industry to understand it and adapt or risk being out of a job, like punch card operators.

The VMware NSX platform combines networking and security functionality directly in the hypervisor and it interoperable with a vast majority of VMware’s products. The platform provides a set of logical networking elements and services, using logical switching, routing, load balancing, VPN, firewall, etc. This product decouples network functionality from the physical devices.

Last blog we looked at how we can use Trunk groups to ease the configuration of dial-peers and digit manipulation using analog FXO ports for an E911 solution. Now let’s take a look on how it can be used for T-1 CAS configurations and ISDN channel selection. The firs...

One aspect of Unified Communications is this concept of trunk groups.  I will discuss what they are, what benefit they can provide and how to configure them for Cisco gateways. First of all the official definition of a trunk group is “A group of trunks serving the s...

The triple constraints model has been one of the main staples for teaching project management for as long as I can remember. The model is generally represented by a triangle with Scope on the horizontal leg, Time on the left leg, Cost or Resources on the right leg an...

Organizations and individuals are threatened with ever-growing cyber threats and must be prepared to address them. The more we are connected to networks, the more suspectable we are to attacks, therefore enterprises must stay current applying various cybersecurity measures and maintaining awareness of cybersecurity trends. View slide deck>>

Since PeopleCert’s acquisition of the ITIL Body of Knowledge in 2021, they have worked to modernize, refine, and improve the guidance it provides so that businesses that adopt it facilitate better collaboration between IT and its stakeholders, experience greater user satisfaction when utilizing IT services, and deliver improved business outcomes. During that time, the certification program has continued to evolve to better align to the people doing the work, the roles they hold, and the types of practices they perform in the co-creation of value for the organization. We plan to discuss the value & benefits that ITIL certification brings to organizations, to describe the re-certification pathways of the recently announced recertification program, and to illustrate how you can leverage the modern components of the ITIL framework to grow your ITSM practice. We hope you’ll join us, along with our partners from Peoplesoft, for this robust discussion on the modern practices of the ITIL®4 framework, and how Skillsoft can help you implement them. Watch Now

Explore the key features and benefits of Azure Active Directory Identity Protection. You'll learn how this powerful tool can help you detect and mitigate identity risks, automate threat response, and provide real-time protection against suspicious activities.

The main reason for Python’s explosive growth is that it’s very easy to learn, use, and deploy, and in this 45-minute webinar, we’ll take a high level look at Python’s syntax, and explore some of the other reasons for Python’s ubiquity, including its very active and evangelical user community, and the availability of a huge collection of add-ons and libraries, including hundreds for data science and machine learning. Join Skillsoft as we focus on the role that Python can play in almost every area of your business, including as a productivity tool for employees and domains that you might not necessarily associate with a programming function. Watch Now

To stay competitive in the industry, your employers and clients rely on you to stay ahead of the tech curve. Maybe they look to you when they evaluate a move to the cloud, or maybe they bring you a problem and point to an existing tech stack for solutions you may or may not be able to create. Whatever the scenario, you can be sure that the skills you bring to the table are critical on many levels. We will take a look at the cybersecurity Architect Expert certification track. This is the first expert-level certification in Microsoft’s Security, Compliance, and Identity portfolio. This certification will focus on designing elements of a cybersecurity architecture and evaluating the tradeoffs between different solutions.   Watch Now