Case Studies

The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with two tailored courses each.

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

Global Technology Company partnered with a training provider that could address their need for big data, analytics, cloud and an enterprise mobility solution education on a global scale.

Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.

See how business process process management training helped a Chile-based bank capitalize on operational efficiencies. Global Knowledge BPM training.

Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.

Learn how Global Knowledge helped stop inexperienced IBM Cognos Business Intelligence users from reverting to legacy tools which threatened project completions.

International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.

Humana needed a training provider that could ensure a fast turnaround, provide guidance on curriculum structure, accommodate onsite, remote learners including on-demand training.

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.

Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.

International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.

Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.

Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.

The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.

We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.

We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.

How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.

Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.