20 Results Found
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.
The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.
Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.
Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.
ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.
International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.
Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Through its partnership with Global Knowledge, Mantech was able to quickly align its workforce skill sets with increasingly sophisticated customer needs.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
The training solution's main goal was to maximize the experience of each attendee regardless of their prerequisite knowledge. Training needed to be delivered on three continents.
International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.