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Global Knowledge's live labs allowed the University of Ottawa's IT team to apply skills they learned in training in hands-on lab settings to the same equipment deployed in their network.
This brief explores how IT leaders can use cloud computing safely and effectively.
A financial holding company strengthens its competitive edge by providing responsive, reliable client services. Assessment study by Global Knowledge.
International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.
Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.
Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
This brief examines how having an effective whether-to-adopt decision process increases your chance of success when adopting cloud computing.
Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.
This brief explains how to use proven infrastructure and operations (I &O) standard changes as templates for continuous cloud deployment and DevOps.
How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.
Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania, Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes
A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.
Customer perception matters because customer quality of experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success
An International Consulting Firm Achieves Its Cisco Multinational Certification in the European Theatre. Staff consultant case study by Global Knowledge training.
International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.
New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.
Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.
Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.
Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
We examine firm types and determine which ones should invest in cloud computing right now.
Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.
Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.
IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.