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Case Studies

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29 Results Found

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Custom Onboarding Program Empowers Faster ROI in Multi-OS Environment

Case Study | Nov. 23, 2015

International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.

Business Process Management Training Enables Chilean Bank to Capitalize on Greater Operational Efficiencies

Case Study | Nov. 20, 2015

See how business process process management training helped a Chile-based bank capitalize on operational efficiencies. Global Knowledge BPM training.

Custom Cognos Training Keeps Key Business Intelligence Projects on Track

Case Study | Nov. 20, 2015

Learn how Global Knowledge helped stop inexperienced IBM Cognos Business Intelligence users from reverting to legacy tools which threatened project completions.

Training Enables Mexico-Based Banking Giant to Convert to a Customer-Centric Model

Case Study | Nov. 20, 2015

Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.

Onboarding Program Gives Sales New Hires 6-Month Head Start

Case Study | Oct. 19, 2015

Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers. Business transformation and sales training.

Consumer Foods Leader Overhauls Outdated IT Job Roles

Case Study | Sep. 17, 2015

Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency levels. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.

International Software Company Focuses on Improved Project Management

Case Study | Sep. 11, 2015

ISC needed training specific to the responsibilities for foundational project management and training to help build camaraderie among project managers and engagement managers.

Improved Project Management Supports Manufacturer's Growth

Case Study | July 20, 2015

Experts conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.

Business Analysis Enables Tech Giant to Stay Competitive

Case Study | May 27, 2015

Tech Giant needed to determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.

Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators

Case Study | March 23, 2015

How to handle new hires without real-world experience. Targeted Learning Paths Increase IBM Efficacy for Global Systems Integrators. Mentoring case study.

International Nonprofit Transforms to Capitalize on Consumerization of IT

Case Study | Feb. 23, 2015

International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

Big Data and Analytics Training Enables U.S. Retailer to Keep Major Merger on Track

Case Study | Jan. 20, 2015

The learning solution covered IBM InfoSphere Discovery, FastTrack and DataStage, with two tailored courses each.

Tailored Training Preps New Hires to Maximize Revenue for Tech Giant

Case Study | Jan. 20, 2015

We developed a customized, secure online learner portal to deliver course materials, presentations, exercises, evaluations and a student forum.

Worldwide Training Enables Credit Company's Conversion to Cloud

Case Study | Jan. 20, 2015

Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

How to Use Social Media in IT Technical Support

Decision Brief | Jan. 13, 2015

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity and reduce customer satisfaction.

Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise

Case Study | June 24, 2014

Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.

How Humana Is Using Business Process Innovation to Deliver a Superb Customer Experience

Case Study | June 13, 2014

Humana needed a training provider that could ensure a fast turnaround, provide guidance on curriculum structure, accommodate onsite, remote learners including on-demand training.

Large Financial Services Company Addresses Private Cloud Initiative with Customized IBM Skills-Building Solution

Case Study | May 22, 2014

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

Establishing Common ITIL® Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

Blended Learning Program Enables Global Technology Company to Build and Maintain IBM Solutions Expertise

Case Study | Jan. 01, 2014

Global Technology Company partnered with a training provider that could address their need for big data, analytics, cloud and an enterprise mobility solution education on a global scale.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Six Steps to Improve Your Business Transformation Projects

Decision Brief | June 13, 2013

The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

How Big Data Changes What You Know About Business Intelligence

Decision Brief | Aug. 13, 2012

Big data is changing industries. A new application made possible by cloud computing, data is about patterns and trends and forward-looking business intelligence.

Tailored Technical Training Modules Increase Product Sales

Case Study | June 15, 2012

We designed a training strategy to accommodate students with various levels of sales experience and to provide students the opportunity to practice sales calls.

Remote Labs Solution Trains More Students and Increases Incremental Revenue

Case Study | Feb. 23, 2012

Our remote lab solution was flexible enough so that it could be modified to the client's wishes without compromising security. The pod-based structure allowed for scalability.

Assessment Services Help Customer Set the Stage for Business Transformation

Case Study | Dec. 05, 2011

Learn how assessment services helped a customer set the stage for business success. Custom Solution Development case study from Global Knowledge training.

ITIL® Certification Helps Company Stay Competitive

Case Study | Dec. 05, 2011

We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.

The Ottawa Hospital Boosts Its Executive Leadership with Talent Development Program

Case Study | Feb. 02, 2010

Experts worked closely with the HR department to design a high impact talent management program that builds individual leadership capacity in alignment with the hospital's long-term vision.