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Case Studies

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Your Cloud Success Requires New IT Roles

Decision Brief | April 23, 2013

IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.

Worldwide Training Enables Credit Company's Conversion to Cloud

Case Study | Jan. 20, 2015

Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

Why You Need to Treat Cloud Computing as a New Business Model

Decision Brief | April 23, 2013

Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.

When to Adopt Cloud Computing

Decision Brief | April 23, 2013

We examine firm types and determine which ones should invest in cloud computing right now.

Training Solution Helps Personnel Meet the Requirements of DoD Directive 8570.1

Case Study | Dec. 06, 2011

Failure to meet the certification provisions could expose individuals to loss of position and agencies could possibly lose funding by the U.S. Congress.

Training Enables Mexico-Based Banking Giant to Convert to a Customer-Centric Model

Case Study | Nov. 20, 2015

Unify fragmented systems, train employees on technologies such as automated decision-making programs, application development, data management, IT best practices.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

The Impact of Cloud Computing on Staffing

Decision Brief | April 23, 2013

Cloud service providers often tout staff reduction as a key benefit of cloud computing, but that can be misleading. We examine the impact on IT staffing.

Six Steps to Improve Your Business Transformation Projects

Decision Brief | June 13, 2013

The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover and better morale.

Shifting Customer Preferences and Organizational Agility

Decision Brief | Feb. 12, 2015

Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.