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Case Studies

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14 Results Found

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Establishing Common ITIL® Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

Anytime, Anywhere Training at Sea Helps Sailors Meet DoD Directive 8570.1 Requirements

Case Study | Jan. 01, 2013

Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a U.S. Navy ship.

New Hire Training Program Delivers Pass Rates and Knowledge Retention

Case Study | March 21, 2012

New hire training program delivers pass rates and knowledge retention for highly technical training for a young and Intelligent workforce.

Customized Training Helps Shorten Downtime and Improve Customer Service

Case Study | Feb. 23, 2012

Learn how a customized training plan helps shorten downtime and improve customer service. Needs Analysis case study by Global Knowledge training.

Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians learned how to upgrade platforms to support 10,000 satellite offices with custom, on-site training. Needs analysis case study by Global Knowledge.

Targeted Training Program Enables Network-Centric Operations for Elite Military Team

Case Study | Feb. 21, 2012

We efficiently instructed forces on deployment without weakening training regimens. It was critical to be proficient in setting up and maintaining the TACLAN.

Customized DoD Directive 8570.1 Training Solution Helps Increase U.S. Air Force Compliancy Worldwide

Case Study | Dec. 06, 2011

Training for managing and planning mandated certifications. Global Knowledge helped increase U.S. Air Force compliancy worldwide.

Training Solution Helps Personnel Meet the Requirements of DoD Directive 8570.1

Case Study | Dec. 06, 2011

Failure to meet the certification provisions could expose individuals to loss of position and agencies could possibly lose funding by the U.S. Congress.