Case Studies

International Insurance Organization (IIO) needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware and IBM products.

Through synchronous, on-site instructor-led training in Nashville, Tennessee and Pittsburgh, Pennsylvania, Global Knowledge was able to help the organization create standardized language and process around the cloud through customized foundation classes

Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.

International nonprofit needed an all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. They were shifting several positions to vendor management and product development. Existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

Customer preferences today are all about being social while mobile. To remain competitive, businesses need to meet these new requirements with innovative and digitally personalized customer experiences.

Identifying foundational skill gaps and training enabled a company's conversion to Cloud. Needs Analysis case study by Global Knoweldge.

Learn how a Global Learning Program Infuses IBM Partners with Cloud and SoftLayer Expertise. A needs analysis case study about Global Knowledge training.

Global Knowledge delivered the experience and know-how to provide the expert, customized IBM Tivoli training needed in a short time frame.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Customer perception matters because customer quality of experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success