Windows Client (MD-100T00)

Module 1 : Explore the Windows client

• Describe Windows 10 and Windows 11.
• Explain the new features available in Windows.
• Explain the benefits of using the Windows client for small and medium-sized organizations.
• Discuss managing the Windows client in an enterprise environment.
• Describe the elements of the new Windows 10 and 11 user interfaces.

Module 2 : Examine Windows client editions and requirements

• Explain the differences between the different editions of Windows.
• Select the most suitable Windows device for your needs.
• Describe the minimum recommended hardware requirements for installing Windows 10 and 11.

Module 3 : Evaluate Windows client installation methods

• Describe the options available for installing and deploying the Windows client. -Understand the process of installing the Windows client.
• Describe the methods of activation for the Windows client.
• Describe the factors to consider in a new machine deployment.

Module 4 : Upgrade and migrate Windows clients

• Describe the process of upgrading to a newer version of Windows.
• Describe the factors to consider when deciding to upgrade Windows.
• Describe the process of migrating to Windows.
• Understand the considerations when choosing between the upgrade and migration processes.
• Upgrade a Windows device.

Module 5 : Evaluate deployment methods

• Describe the different methods of automated desktop deployments.
• Describe common tools used to perform automated steps.
• Describe how to leverage virtualization in Windows client.
• Configure a Hyper-V virtual machine.

Module 6 : Explore authentication

• Configure a service account.
• Set up a local account.
• Use Credential Manager to manage credentials.
• Describe and configure Windows Hello.

Module 7 : Manage users and groups

• Describe Active Directory Domain Services.
• Describe Azure Active Directory.
• Describe the differences between Active Directory Domain Services and Azure Active Directory.
• Describe Active Directory Distribution and Security groups.
• Describe the authentication process in Active Directory.

Module 8 : Configure User Account Control

• Describe User Account Control (UAC).
• Explain how UAC works.
• Explain how to configure UAC notification settings.

Module 9 : Implement device registration

• Describe the challenges that BYOD introduces.
• Describe Device Registration and its uses.
• Describe how Device Registration works.
• Describe the infrastructure requirements for Device Registration.
• Describe how to register and enroll a device.

Module 10 : Explore common configuration options

• Use advanced startup options.
• Customize desktop settings.
• Describe the various display settings in Windows.
• Configure display options.
• Describe how to manage mobile-device settings in Windows.
• Describe power plans.
• Configure power options.

Module 11 : Explore advanced configuration methods

• Deploy customized Start menu configurations
• Describe activation methods
• Describe Active Directory
• Describe the benefits of using Group Policy
• Configure and apply a Group Policy Object
• Describe Windows PowerShell
• Explain how to use Windows PowerShell cmdlets

Module 12 : Manage drivers and device peripherals

• Explain the use and importance of device drivers.
• Explain how to manage device peripherals.
• Describe Windows printer features.
• Describe printing components.
• Describe benefits of Type 4 printer drivers.
• Describe how to manage client-side printing.
• Describe how to manage print server properties.
• Install and share a printer.

Module 13 : Configure IP network connectivity

• Describe IPv4.
• Describe IPv4 subnets.
• Explain the difference between public and private IPv4 addressing.
• Implement automatic IPv4 address allocation.
• Describe the tools available to configure network settings in Windows.
• Describe the tools available to troubleshoot network connections.
• Configure an IPv4 network connection.
• Describe IPv6.
• Explain IPv6 addressing.

Module 14 : Explore name resolution

• Describe name resolution.
• Describe DNS.
• Explain how to troubleshoot name resolution.
• Configure and test name resolution settings in Windows.

Module 15 : Configure wireless network connectivity

• Describe wireless technologies.
• Configure wireless settings in Windows.
• Discuss the considerations for implementing wireless networks within organizations.

Module 16 : Explore remote access

• Describe how to use VPNs to connect to a remote network.
• Explain how Always On VPN can help remote users connect.
• Discuss the considerations of enabling remote access for your users.

Module 17 : Employ remote management

• Describe Remote Desktop in Windows.
• Enable and use Remote Assistance, including Easy Connect.
• Describe Azure Remote Desktop Services.

Module 18 : Manage storage on Windows clients

• Describe the different ways to access storage.
• Explain the difference between network-attached storage (NAS) and storage area networks (SANs).
• Compare MBR and GUID partition table (GPT) disks.
• Describe how to convert a basic disk to a dynamic disk.
• Describe the tools available for managing disks.
• Describe a simple volume.
• Describe mirrored, spanned, and striped volumes.
• Create volumes, resize, and manage volumes.

Module 19 : Maintain disks and volumes

• Explain the primary characteristics of the Storage functionality in Windows client.
• Describe how to use the Storage functionality.
• Describe how files stored on disks might fragment.
• Describe how to defragment volumes.
• Explain folder compression.
• Describe how to compress folders.
• Describe what disk quotas are.
• Describe how to configure disk quotas.

Module 20 : Implement Storage Spaces

• Explain what the Storage Spaces feature is.
• Describe the features of Storage Spaces.
• Discuss in which scenarios to use Storage Spaces.
• Show how to configure Storage Spaces.

Module 21 : Explore Windows client file systems

• Describe the features of the FAT file system.
• Explain the features of the NTFS file system.
• Describe the features of the ReFS file system.
• Work with the file systems available in Windows client.

Module 22 : Configure and manage file access

• Describe the tools for managing files and folders.
• Describe how to configure file and folder permissions.
• Describe the concept of permission inheritance.
• Implement conditions to limit file and folder access.
• Secure files and folders by using file permissions.
• Use the effective permissions feature.
• Describe how copying and moving files and folders affect permissions.

Module 23 : Configure and manage shared folders

• Describe shared folders.
• Describe methods for sharing folders.
• Describe the effect of combining file permissions and share permissions.

Module 24 : Manage user files

• Describe Windows Libraries.
• Describe the capabilities of OneDrive.
• Configure Windows to synchronize files and settings using OneDrive.
• Describe Work Folders and how they contrast to OneDrive.
• Configure a client to use Work folders.

Module 25 : Provide apps to users

• Differentiate between the types of apps in Windows.
• Describe manual app installation.
• Explain the methods for automating installation of desktop apps.

Module 26 : Manage Universal Windows Platform apps

• Describe the Universal Windows apps, Microsoft Store, and Microsoft Store for Business.
• Explain how to manage and restrict access to Microsoft Store.
• Explain how to resolve issues related to Universal Windows apps.
• Explain how to configure assigned access to a Universal Windows app.
• Describe the process of using AppLocker to control Universal Windows apps.

Module 27 : Manage the Microsoft Edge browser

• Describe the features of Microsoft Edge.
• Configure and use Microsoft Edge.
• Discuss the appropriate browser to use in your organization.
• List the productivity features in Microsoft Edge.

Module 28 : Explore the Windows servicing model

• Describe the Windows client service model.
• Describe the different Windows service channels.
• Describe the available methods for applying updates to Windows.

Module 29 : Update Windows clients

• Describe the available methods for applying updates to Windows.
• Explain the Windows Update configuration options.
• Explain the Group Policy Object (GPO) settings available for configuring Windows Update.
• Configure Windows Update.
• Describe how to use Windows Server Update Services (WSUS) to provide updates to Windows.

Module 30 : Explore malware and threat protection

• Describe malware.
• Understand the sources of malware.
• Describe ways of mitigating malware.
• Identify common network-related security threats.
• Describe the methods by which you can mitigate these common security threats.
• Describe tools for securing users identity.
• Describe tools for securing data on Windows.
• Describe tools for securing Windows devices.

Module 31 : Explore Microsoft Defender

• Use Microsoft Defender to detect and quarantine malware.
• Describe the purpose of a firewall.
• Describe Windows Defender Firewall functionality.
• Explain network-location profiles.
• Explain the increased functionality of Windows Defender Firewall with Advanced Security.

Module 32 : Explore device encryption features

• Describe the benefits of drive encryption with BitLocker
• Describe the benefits of Encrypted File System

Module 33 : Explore connection security rules

• Describe the purpose and functionality of IPsec.
• Describe how to configure IPsec.
• Describe connection security rules.
• Explain authentication options.
• Monitor connections.

Module 34 : Explore advanced protection methods

• Describe the features and use of the Security Compliance Toolkit
• Describe the features of AppLocker
• Describe methods of securing data in the enterprise
• Describe the benefits and features of Microsoft Defender for Endpoint

Module 35 : Explore troubleshooting methodologies

• Describe the Enterprise Desktop Support Technician (EDST) job role.
• Describe the desktop support environment.
• Describe how to interact with end users.
• Explain the key stages and terminology of a troubleshooting methodol

Module 36 : Explore Windows architecture

• Describe how different form factors and hardware options affect supporting the device.
• Explain the Windows operating system architecture.
• Describe the Windows registry
• Use the Registry Editor tool to change Windows settings.

Module 37 : Explore support and diagnostic tools

• Explain how to use the Task Manager tool.
• Use Event Viewer to identify problems.
• Explain how to use the Reliability Monitor.
• Use the Diagnostics and Recovery Toolset.
• Use the Steps Recorder to record details of a problem.
• Use the Microsoft Management Console
• Understand the Windows Registry

Module 38 : Monitor and troubleshoot Windows client performance

• Describe key system components in Windows.
• Describe performance monitoring tools in Windows.
• Explain how to establish a performance baseline.
• Explain how to optimize disk and memory performance in a Windows computer.

Module 39 : Employ file recovery in Windows client

• Explain the Windows file recovery methods and tools.
• Use File History to recover files.
• Describe and use the Previous Versions feature.
• Describe how to configure and use the Azure Backup tool.
• Troubleshoot File Recovery Options.
• Explain how and when to use the Reset this PC tool.
• Explain how to use provisioning packages.

Module 40 : Explore application troubleshooting

• Describe desktop app deployment methods.
• Discuss desktop app deployment issues.
• Describe Microsoft 365.
• Describe the difference between Microsoft 365 apps and desktop apps.
• Resolve desktop app deployment issues.
• Troubleshoot Windows Installer issues.
• Describe how to use AppLocker to control apps.
• Control desktop app installation with AppLocker policies.

Module 41 : Troubleshoot Windows startup

• Describe the Windows startup architecture.
• Explain the repair and recovery options available in Windows.
• Describe the available advanced startup recovery tools.
• Explore the advanced startup environment.
• Describe the System Restore process in Windows.
• Access the Windows System Restore tool to fix the startup environment.
• Describe volume activation considerations.
• Describe the role of the BCD store.
• Describe BCD configuration settings.

Module 42 : Troubleshoot operating system service issues

• Describe operating system services.
• Identify failed services by using Windows tools.
• Explain how to use tools and utilities to disable services.
• Explain how to resolve locked-out accounts.

Module 43 : Troubleshoot device driver failures

• Describe the role and importance of device drivers.
• Manage and troubleshoot device drivers.
• Explain the difference between the staging and installation of device drivers.
• Restrict installation of device drivers by using Group Policy.

Module 44 : Explore physical hardware troubleshooting

• Describe hardware-related problems.
• Describe the considerations for using USB devices.
• Describe considerations for using wireless devices.
• Explain how you can use built-in diagnostic tools to gather hardware information.
• Determine how to best approach hardware problems.
• Apply the guidelines for troubleshooting hardware-related problems.

Module 45 : Troubleshoot physical failures on Windows clients

• Apply device-replacement considerations.
• Identify the most vulnerable hardware devices.
• Apply the guidelines for replacing hardware.
• Diagnose memory problems.
• Diagnose and troubleshoot disk problems.