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Define and Implement a Service Catalog Workshop

New – Learn the concept of Service Catalog, IT alignment and what it means to the business.

GK# 7763

Course Overview

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In this Define and Implement a Service Catalog Workshop course, participants will gain a solid understanding of:

  • The relationship between Service Portfolio and Service Catalog
  • The importance of the Service Catalog and its underlying service structure
  • The value of the Service Catalog to the organization

Schedule

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  • Delivery Format:
  • Date:
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What You'll Learn

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  • High level overview of IT service management
  • Principals and concept of the Service Catalog
  • Basic structure of the Service Catalog and how it maps IT services to business processes and functions
  • Identify which service are repeatable standard services and which services or service elements are initiated via a service request
  • Benefits of automating the Service Request fulfillment process including self-help concept
  • Reflect the basis for service based costing and recovery
  • Explain how to define the service listed within an actionable Service Catalog
    Identify the audience of the Service Catalog
  • Define and describe the service to be listed in the Service Catalog
  • Discuss the tools and technologies used to create, use, manage and maintain the Service Catalog
  • Introduce the relationships between Service Catalog Management and other ITIL® processes
  • Discuss the Service Catalog views
  • Introduce services definition methodology
  • Introduce a project plan approach to creating a Service Catalog

Prerequisites

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Who Should Attend

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IT professionals interested in understanding the content and concepts of ITIL®.

  • Executives and key stakeholders
  • Service Owners
  • Process Owners and Managers
  • Senior technical and operational staff
  • IT professionals and Consultants
  • IT customers
  • Anyone interested or involved in the definition, design, development or management of Service Catalog and service levels
Course Delivery
Request this course in a different delivery format.
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