Worldwide LocationsACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v11.5
New – Cisco Course v11.5 | Cisco Unified Communications Manager Software v11.5 | Cisco Unity Connection v11.5
GK# 7262
New – Cisco Course v11.5 | Cisco Unified Communications Manager Software v11.5 | Cisco Unity Connection v11.5
GK# 7262
EXCLUSIVE TO GLOBAL KNOWLEDGE - Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Introduction to Cybersecurity digital learning course, course recordings, IT Resource Library, and digital courseware.
This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:
You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v11.5
You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.
Why Take ACUCW1 from Global Knowledge?
No other training partner offers a course like ACUCW1, which is designed to address the needs of entry-level administrators in North America.
The Global Knowledge ACUCW1 lab environment offers a unique, real-world environment for learning how to administer IP telephony, video, and voice mail. The ACUCW1 class focuses on entry-level administration, offering you a preconfigured environment that has:
The lab environment features a fully configured cluster with Headquarters and PSTN sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. Our Unified Communications (UC) courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.
Our next-generation Cisco UC platform combines the Cisco Unified Computing System (UCS) with a VMware DRS cluster, distributing the load for individual classrooms across 16 UCS B-Series blades provisioned with 1.6 TB of RAM. You will access and control your environment using the vSphere client in the same way you would in a production environment. Taking advantage of the improved performance of the UCS environment, we can deploy additional capabilities while improving classroom performance. Our new UC on UCS lab environment provides enhanced and exclusive labs that you won’t find with any other training provider, including:
1. Introduction to Cisco Unified Communications
2. Understanding User Interfaces
3. End User Configuration and Deployment
4. Endpoint Configuration and Deployment
5. Call Flow Configuration and Deployment
6. Media Resource Configuration and Deployment
7. Cisco Unity Connection Mailboxes
Lab 1: Remote Lab Access
Lab 2: Prime License Manager Exploration
Lab 3: Services Activation
Lab 4: Exploring Collaboration Administration Interfaces
Lab 5: Disaster Recovery
Lab 6: OS Administration
Lab 7: Exploring End User Interfaces
Lab 8: User Management - Application Users
Lab 9: User Management – Bulk Administration Tool
Lab 10: Implementing Endpoints
Lab 11: Implementing Endpoints with BAT
Lab 12: Basic Features
Lab 13: More Telephony Features
Lab 14: Exploring Call Flows in CUCME
Lab 15: Troubleshooting
Lab 16: Software Conference and MOH
Lab 17: Softkeys and Do Not Disturb
Lab 18: IM&P Configuration and Jabber Clients
Lab 19: Users and Mailboxes
Lab 20: Cisco Unity Connection Auto Attendants
Lab 21: Cisco Personal Communications Assistant
Lab 22: Cisco Unified Communications Manager Reports
Lab 23: Real Time Monitoring Tool
Familiarity with relevant technologies and an understanding of router configuration is recommended but not required.
This course can be purchased using Cisco Learning Credits (CLCs).
Classroom and Virtual Classroom sessions of this course include access to the following benefits:
This course is available in the following formats:
Receive face-to-face instruction at one of our training center locations.
Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.
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