Adopting DevOps in an ITIL Environment

1. Define and interpret DevOps practices

2. Define how DevOps and ITSM complement each other

• Look at the overlap in philosophy

3. Distinguish which ITIL processes are vital in a DevOps environment

• Tactical view – processes that are vital to DevOps
• Automation
• release cycle – influence of automation

4. Define new polices for ITSM processes in DevOps environments

• Policies and main processes
• Change management
• Release management
• Configuration management
• Service operation processes

5. Illustrate how to measure processes in automated DevOps environments

• Metrics and the application of metrics
• Who, Why, How, Who measures, How often
• Design the measurement in to your environment relative to your environment
• Adopt and adapt terminology – approach
• Adopt and adapt a service framework – approach

6. Define and distinguish the necessary culture and team structures

• The various teams and how to focus on projects
• Impact of cultural shift – what that looks like and what that feels like
• Build process influence and new qualifying elements

7. Identify and define steps of preparing for automation

8. Transition to integration

1. Define and interpret DevOps practices

2. Define how DevOps and ITSM complement each other

• Look at the overlap in philosophy

3. Distinguish which ITIL processes are vital in a DevOps environment

• Tactical view – processes that are vital to DevOps
• Automation
• release cycle – influence of automation

4. Define new polices for ITSM processes in DevOps environments

• Policies and main processes
• Change management
• Release management
• Configuration management
• Service operation processes

5. Illustrate how to measure processes in automated DevOps environments

• Metrics and the application of metrics
• Who, Why, How, Who measures, How often
• Design the measurement in to your environment relative to your environment
• Adopt and adapt terminology – approach
• Adopt and adapt a service framework – approach

6. Define and distinguish the necessary culture and team structures

• The various teams and how to focus on projects
• Impact of cultural shift – what that looks like and what that feels like
• Build process influence and new qualifying elements

7. Identify and define steps of preparing for automation

8. Transition to integration