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Apple Certified Mac Technician (ACMT)

Training for ACMT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.

GK# 6028

Course Overview


This course enables you to become certified for troubleshooting and repairing Mac computers. Interactive discussions and hands-on exercises guide you through OS X setup, maintenance, features, and associated services. You will also learn how to troubleshoot OS X and Mac hardware and perform repairs on Mac computers. Your knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs. Training for ACMT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.


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What You'll Learn

  • Use Disk Utility to prepare a volume for OS X and describe the OS X installation process using both the Mac App Store and OS X Recovery
  • Identify the proper methods to migrate data from one Mac to another using the data migration tools in OS X
  • Identify the power states of a Mac running OS X, and describe how to troubleshoot power states on Mac models that don't have a sleep indicator light
  • Explain how to maximize the battery life of an Apple product in a way that a customer can understand
  • Identify the different types of accounts in OS X and describe the capabilities of those accounts, including keychain and password options
  • Identify and describe various security settings for OS X, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more
  • Describe how to use Time Machine in OS X to create, restore, and manage a secure backup for a customer
  • Identify the components of the default OS X environment, including the user home folder and various Library folders
  • Describe how to configure and use OS X features, such as Spotlight and Mission Control
  • Describe various trackpad gestures
  • Use System Preferences in OS X and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network
  • Use tools in OS X to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity
  • Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it
  • Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity
  • Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely
  • Describe the purpose of specified diagnostic tools
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers


Viewing outline for:

Classroom Live Outline

  1. OS X Setup and Maintenance
  2. OS X File System
  3. OS X Permissions
  4. OS X User Accounts
  5. OS X Security
  6. Time Machine
  7. Connectivity
  8. Mac Troubleshooting
  9. OS X Troubleshooting Tools
  10. Troubleshooting Startup Issues
  11. Service Guides
  12. Service Diagnostics
  13. Power Management
  14. Repairing all Macs
  15. Servicing Macs



Successful completion of Apple Service Fundamentals is required for certification.

Who Should Attend

  • Technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA)
  • Anyone motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 6 day

Request this course in a different delivery format.