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Apple Certified iOS Technician (ACiT)

Training for ACiT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.

GK# 6026

Course Overview

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This course enables you to become certified for troubleshooting and repairing iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Interactive discussions and hands-on exercises guide you through the setup, navigation, features, and associated services of iOS devices. You will also learn how to maintain, troubleshoot, and repair iOS devices. Your knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs. Training for ACiT 2016 is available to technicians who work at or wish to work at Apple-authorized service facilities.

Schedule

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  • Delivery Format:
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What You'll Learn

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  • Identify and explore the controls on various iOS devices and practice navigating on them
  • Identify the iOS devices that have Apple-specific components, such as NFC, the Secure Element, the motion coprocessor, and the Taptic Engine
  • Describe various iOS features, including mailboxes and VIPs, audio source on iPhone, alerts and notifications, passcode options, and privacy settings
  • Define and explore iOS services, such as Apple ID and its function within the Apple ecosystem, Find My iPhone, and iCloud and its associated services
  • Describe the steps in the device setup and activation process, including any issues that may arise
  • Describe the benefits of and requirements for iTunes and iCloud backups
  • List common resolutions for battery-related issues
  • Discuss how to use engaging questions to better troubleshoot a customer issue, including appropriate open and closed questions and overall logical question progression
  • Describe how to use the tools and resources that are available to evaluate the device and issue
  • Discuss specific questions that help to identify the problem category of a customer’s issue (educational, environmental, software, or hardware opportunities)
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus

Outline

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Viewing outline for:

Classroom Live Outline

  1. iOS Services
  2. iOS Devices
  3. iOS Features
  4. iOS Care
  5. iOS Diagnostics and Troubleshooting
  6. Visual Mechanical Inspection Guides
  7. Servicing iPhone

Prerequisites

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Successful completion of Apple Service Fundamentals is required for certification.

Who Should Attend

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  • Technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA)
  • Anyone motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by an AASP or SSA, attaining ACiT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 3 day

Request this course in a different delivery format.
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