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DUIC v1.1 - Deploying Cisco Unified Intelligence Center

Learn how to deploy the Cisco Unified Intelligence Center.

GK# 5639

Course Overview

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. In this course, you will acquire the skills needed for deploying Cisco Unified Intelligence Center.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    3 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $4095 CAD

    3 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Overview of Cisco Unified Intelligence Center
  • Install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • How custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Prerequisites

  • A working knowledge of Cisco Unified Contact Center Enterprise is recommended but not required
  • A working knowledge of contact center operations is recommended but not required

Who Needs To Attend

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Course Outline

Download Course Outline