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CVPD v9-v11 - Cisco Call Studio Application Development for CVP VXML Server

Learn how to develop and debug self-service applications using the CVP Call Studio and CVP VXML.

GK# 5633

Course Overview

This course strongly emphasizes hands-on application development of self-service interactive voice response (IVR) applications using the Cisco CVP Call Studio and VoiceXML (VXML) server. 

After an introduction to the full CVP solution, you will spend the remainder of the class writing and testing CVP self-service applications using the CVP Call Studio and VXML server.

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.

    From

    $5795 CAD

    5 day

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.

    From

    $5795 CAD

    5 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Use UCCE with CVP architecture and call flow
  • Pass data from the ICM routing script to the VXML Server application
  • How ICM accesses data returned from VXML Server and uses it to queue, screen pop, and report
  • VXML Server operation and administration, including the OAMP console
  • CVP Reporting Server
  • Best practices in the application for reporting
  • OAMP data filtering for reporting
  • Details of the Cisco Courtesy Callback ICM script and its 5 Call Studio applications
  • Use the Call Studio Debugger to test applications on the Studio system.
  • Write, execute, and debug CVP Call Studio applications

Prerequisites

  • IVR scripting experience is recommended but not required
  • Knowledge of Cisco CVP or UCCE is also recommended but not required

Who Needs To Attend

  • Application developers
  • Programmers
  • Sales and pre-sales
  • Technical support
  • Project managers who want to learn to use the capabilities of CVP, Call Studio, and VXML Server

Course Outline

Download Course Outline