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CCNP Collaboration e-Camp

Prepare for the CCNP Collaboration certification exams.

GK# 5333

Course Overview

This e-Camp includes Cisco Training Exclusives

EXCLUSIVE TO GLOBAL KNOWLEDGE - Accelerate your Cisco learning experience with complimentary access to the IT Skills Video On-Demand Library, Boson practice exams, Introduction to Cybersecurity digital learning course, course recordings, and the IT Resource Library.

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Cisco's CCNP Collaboration certification validates your advanced skills in designing, deploying, configuring and troubleshooting Cisco collaboration and unified communications applications, devices, and networks. Achieving CCNP Collaboration certification means you have the skills and ability to implement and maintain a collaboration and unified communications solution that is easy to use and provides a seamless user experience, increasing employee productivity and encouraging innovation in your organization. 

This course helps you prepare for the Cisco Certified Network Professional Collaboration (CCNP Collaboration) certification exams. We provide in-depth coverage of Cisco topics covered in CIPTV1, CIPTV2, CTCOLLAB, and CAPPS. 

You will receive in your e-Camp: 

  • CIPTV1 On-Demand
  • CIPTV2 On-Demand
  • CTCOLLAB On-Demand
  • CAPPS On-Demand


  • Delivery Format:
  • Date:
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What You'll Learn



  • How the CUCM administrative and service GUIs work
  • Activate, start, and stop CUCM services
  • Configure base CUCM components, such as date time groups, device pools, Call Manager groups, and other common elements
  • Add and delete phones manually and using auto registration
  • Add users, assign them capabilities, and associate them with phones
  • LDAP Integration including LDAP synchronization and LDAP authentication
  • LDAP attribute mapping and filters
  • Deploying IP Phone services
  • Configure phone features: Music on Hold (MOH) and phone services
  • Set up media resources to use for MOH and conferencing
  • Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and variable-length dial plans
  • Deploy line/device Class of Service using partitions and calling search spaces for call blocking
  • Call hunting (hunt lists) and call queuing configuration
  • PSTN access methods, gateway vs. Cisco Unified Border Element (CUBE), and codec selection
  • PSTN access using MGCP gateways, including route lists, route groups, and digit manipulation
  • PSTN access using H.323 gateways including inbound and outbound dial peer selection
  • H.323 gateway digit manipulation, codec selection, and class of restriction
  • PSTN access using the CUBE and SIP trunks
  • CUBE and URI dialing
  • Media Resources including MOH, annunciators, and Media Termination Points (MTPs)
  • Hardware and software audio and video conference bridges
  • TelePresence MSE 800, TelePresence server, and TelePresence Conductor conferencing
  • Quality of Service (QoS) and bandwidth calculations
  • Best-Effort, IntServ, and DiffServ QoS models
  • QoS classification and marking
  • QoS policing and shaping 


  • Issues in multisite deployments and their solutions
  • Implement a variable-length on-net dial plan without globalization supporting multiple sites with overlapping extensions
  • Use v7, 8, and 9.1 features, including local route groups and global transformations
  • Transition to a globalized E.164 dial plan
  • Issues with globalization in the NANP
  • Implement a URI-based dial plan for multisite deployments
  • Implement call-processing resiliency in remote sites using SRST, MGCP fallback, and CUCM Express
  • Implement CAC to manage calling and prevent oversubscription of the IP WAN
  • Implement enhanced locations call admission control
  • Implement mobility features such as CUCM device mobility and CUCM extension mobility
  • Explore the use of gatekeepers
  • Configure and implement solutions to reduce bandwidth requirements in the IP WAN
  • Implement Cisco VCS
  • Implement Cisco Expressway series
  • Implement users and endpoints in Cisco VCS Control
  • Interconnecting and integrating Cisco Unified Communications Manager and Cisco VCS
  • Implement a dial plan on Cisco VCS
  • Implement Unified Communications and Mobile Remote Access (MRA)
  • Implementing ILS
  • Implement Global Dial Plan Replication (GDPR)
  • Implementing Call Control Discovery and SAF


  • A systematic methodology to troubleshoot Cisco UC systems
  • Knowledge of tools and reports that help isolate UC system problems
  • Use troubleshooting and monitoring tools
  • Troubleshoot common gateway and endpoint registration issues
  • Troubleshoot CUCM availability issues
  • Investigate database replication issues
  • Troubleshoot LDAP integration issues
  • Diagnose and resolve a call setup issue
  • Troubleshoot Endpoint Registration
  • Troubleshoot VCS Control and VCS Expressway Availability Issues
  • Troubleshoot on-net multisite calling issues
  • Investigate off-net calling issues
  • Diagnose and resolve device mobility, extension mobility, and unified mobility issues
  • Troubleshoot TelePresence Management Suite Issues
  • Troubleshoot MTP issues
  • Troubleshoot transcoder issues
  • Troubleshoot issues with audio conferences
  • Troubleshoot issues with video conferences


  • Integrate Cisco Unity Connection with CUCM
  • Unity Connection System Settings, Schedules, and Distribution Lists
  • Integrate Unity Connection with Microsoft Active Directory
  • Use Cisco Unity Connection Partitions and Search Spaces
  • Implement Cisco Unity Connection Call Management
  • Build an Audiotext Application Using the Opening Greeting, Interview, and Call Handlers
  • Configure Directory Call Handlers
  • Configure Cisco Unity Connection Users, Class of Service, and Roles
  • Set Up Message Notification
  • Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express
  • Integrate Cisco Unity Express with CUCM Express
  • Unity Express System Settings, Schedules, and Distribution Lists
  • Configure Cisco Unity Express Users and Class of Service
  • Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging
  • Configure the Cisco Unity Express AutoAttendant
  • VPIM
  • Cisco Unified Instant Messaging and Presence
  • Configure CUCM for IM&P Integration
  • Cisco Unified IM&P and How to implement Jabber
  • Configure Jabber Clients for IM&P and Desk Phone Control
  • Deploy IP Phone Messenger
  • Configure Unity Connection Integration with Call Manager
  • Troubleshoot Cisco Unified IM&P
  • Deploy Cisco Collaboration Systems
  • Configure and Deploy with Cisco Prime Collaboration
  • Deploy a Video Infrastructure
  • Deploy and Configure Cisco TMS
  • Deploy and Configure Cisco VCS
  • Deploy and Configure Cisco MediaSense


Viewing outline for:

On-Demand Outline


Cisco Unified Communications Manager Introduction

  • Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
  • Performing Initial Cisco Unified Communications Manager Configuration
  • Deploying Endpoints and Users
  • Deploying IP Phone Services

Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

  • Describing Dial Plan Components
  • Implementing Endpoint Addressing and Call Routing
  • Implementing Calling Privileges
  • Implementing Call Coverage in Cisco Unified Communications Manager

Implementation of Single-Site Off-Cluster Calling

  • Analyzing Single-Site Off-Cluster Calling Requirements
  • Implementing PSTN Access Using MGCP Gateways
  • Cisco IOS H.323 and SIP Gateways
  • Implementing PSTN access Using H.323 Gateways
  • Cisco Unified Border Element
  • Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
  • Using the Cisco Unified Border Element for URI Dialing
  • Dial Plan Interworking

Media Resources

  • Media Resources in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implementing MTPs

Audio and Video Conferencing◦Conferencing Devices and Their Functions

  • Implementing Conference Bridges
  • Cisco TelePresence MSE 8000
  • Implementing Cisco TelePresence Server
  • Implementing Cisco TelePresence Conductor

Quality of Service

  • Analyzing Quality of Service Requirements
  • QoS Components and their Functions
  • Implementing Marking
  • Implementing Policing and Shaping


Multisite Deployment Implementation

  • Identifying Issues in a Multisite Deployment
  • Identifying Multisite Deployment Solutions
  • Implementing a +E.164 Based Dial Plan for International Multisite Deployments
  • Implementing a URI Based Dial Plan for Multisite Deployments

Centralized Call-Processing Redundancy Implementation

  • Implementing SRTS and MGCP Fallback

Bandwidth Management and CAC Implementation

  • Managing Bandwidth
  • Implementing CAC

Implementation of Features and Applications for Multisite Deployments

  • Implementing Device Mobility
  • Implementing Cisco Extension Mobility
  • Implementing Cisco Unified Mobility

Cisco VCS and Cisco Expressway

  • Describing Cisco VCS and Cisco Expressway Series Deployment Options
  • Deploying Users and Local Endpoints in Cisco VCS control
  • Interconnecting Cisco Unified Communications Manager and Cisco VCS
  • Implementing Unified Communications Mobile and Remote Access


  • Implementing ILS and GDPR
  • Implementing CCD
  • Implementing Policing and Shaping


Introduction to Troubleshooting Cisco Collaboration Solutions

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Cisco VCS Control and VCS Expressway Troubleshooting

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Call Setup Issues

  • Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multi-Site Calling Issues
  • Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues

  • Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Features

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

Cisco TelePresence Management Suite Issues

  • Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues

  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues


Cisco Unity Connection

  • Designing and Deploying Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and Class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Deploying Voice Mail Redundancy in Branch Offices

Cisco Unity Express

  • Designing and Deploying Cisco Unity Express
  • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express Users Accounts and Features
  • Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Troubleshooting Cisco Unity Express

Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
  • Cisco Unified Communications IM and Presence Components and Communication Flows
  • Integrating Cisco Unified Communications IM and Presence
  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Video Provisioning and Integration in a Unified Communications Deployment

  • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Video Infrastructure
  • Cisco TMS


Viewing labs for:

On-Demand Labs


Lab 1: Remote Lab Access

Lab 2: Lab Environment Exploration and Setup

Lab 3: Configuring Cisco Unified Communications Manager Initial Settings

Lab 4: Implementing Calling Privileges

Lab 5: Media Resource Configuration

Lab 6: Implementing PSTN Calling Using SIP Trunks through Cisco Unified Border Element

Lab 7: Implementing PSTN Calling Using MGCP Gateways

Lab 8: Implementing PSTN Calling Using H.323 Gateways

Lab 9: Implementing Call Routing

Lab 10: Deploying Endpoints and Users

Lab 11: Implementing Call Coverages

Lab 12: Exclusive - Quality of Service (QoS) Configuration

Lab 13: Cisco TelePresence Server and Conductor Configuration

Lab 14: Exclusive - UnifiedFX Configuration (Remote Phone Control)

Lab 15: Exclusive - CUCM Testing and Troubleshooting



  Lab 1: Remote Labs Access

Lab 2: Disaster Recovery

Lab 3: Cisco Unified Border Element

Lab 4: SIP Trunk Configuration

Lab 5: MGCP Gateway Configuration

Lab 6: Inter-Cluster Trunk Configuration

Lab 7: Route Groups

Lab 8: Route Lists

Lab 9: IP Communicator Phone Registration

Lab 10: 9951 IP Phone Registration

Lab 11: UnifiedFX Configuration

Lab 12: Traditional Route Patterns

Lab 13: Traditional Dial Plan Testing

Lab 14: User Management

Lab 15: Global Dial Plan and +E.164 Dialing

Lab 16: Multi-cluster Call Routing using Inter-cluster Trunking

Lab 17: URI Dialing

Lab 18: Survivable Remote Site Telephony

Lab 19: Bandwidth Management Techniques

Lab 20: Locations and Enhanced Locations CAC

Lab 21: Device Mobility

Lab 22: Extension Mobility

Lab 23: Unified Mobility

Lab 24: VCS Provisioning and Administration

Lab 25: VCS Dial Plan and CUCM integration

Lab 26: Mobile Remote Access using Cisco Expressway Core and Edge (includes Cisco Jabber)

Lab 27: Global Dial Plan Replication



Lab 1: Enhanced – Trouble Tickets: Troubleshooting Gateway and Endpoint Registration Issues

Lab 2: Enhanced – Trouble Tickets: Troubleshooting LDAP Integration Issues

Lab 3: Enhanced – Trouble Tickets: Troubleshooting Endpoint Registration Issues

Lab 4: Enhanced – Trouble Tickets: Troubleshooting LDAP Integration Issues

Lab 5: Enhanced – Trouble Tickets: Troubleshooting On-Net Single Site Calling Issues

Lab 6: Enhanced – Trouble Tickets: Troubleshooting On-Net Multisite Calling Issues

Lab 7: Enhanced – Trouble Tickets: Troubleshooting Off-Net Calling issues

Lab 8: Trouble Tickets: Troubleshooting ILS and GDPR

Lab 9: Trouble Tickets: Troubleshooting Device Mobility Issues

Lab 10: Trouble Tickets: Troubleshooting Extension Mobility Issues

Lab 11: Trouble Tickets: Troubleshooting Cisco Unified Mobility Issues

Lab 12: Trouble Tickets: Troubleshooting Cisco TMS Issues

Lab 13: Trouble Tickets: Troubleshooting Transcoder Issues

Lab 14: Trouble Tickets: Troubleshooting Issues with Audio and Video Conferences



Lab 1: Remote Access Lab

Lab 2: Disaster Recovery Lab

Lab 3: Cisco Unified Border Element (CUBE)

Lab 4: SIP Trunks

Lab 5: Route Groups

Lab 6: Route Lists

Lab 7: Cisco CIPC IP Phone Registration

Lab 9: Cisco 9951 IP Phone Registration

Lab 10: Traditional Route Patterns

Lab 11: Traditional Dial Plan Testing

Lab 12: CUCM User Management

Lab 13: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

Lab 14: Configuring Cisco Unity Connection Users

Lab 15: Configuring Cisco Unity Connection System Settings

Lab 16: Implementing Cisco Unity Connection Call Management

Lab 17: Configuring Cisco Unified Messaging

Lab 18: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

Lab 19: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

Lab 20: Configure Cisco Jabber Mobile and Integrate Directory Servers


  • Active CCNA Collaboration  Certification
  • At least one year of active Call Manager/Unified Communications Manager experience
  • Experience with SIP, H.323, and MGCP protocols
  • Basic understanding of video concepts inside unified communications

Who Should Attend

  • Network administrators and network engineers
  • CCNP Collaboration candidates
  • Systems engineers

Vendor Credits


This course can be purchased with Cisco Learning Credits (CLCs).

Training Exclusives

This e-camp includes access to the following benefits:

  • IT Skills Video On-Demand Library (over 40,000 titles)
  • Introduction to Cybersecurity digital learning course
  • Course Recordings
  • IT Resource Library
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  Cisco On-Demand Learning

Master Cisco technologies on your own schedule. The on-demand version of this course includes access to these elements for 12 months.

  • Bookmarking tools
  • Progress analytics
  • Gamification with leaderboards
  • Searchable glossary
  • Lab recordings
  • Instructor Videos
  • Student Guide
  • Discovery and Integrated Labs
  • Content Review Questions
  • Challenge Tests and Labs
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Course Delivery

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