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ITIL Practitioner

Learn the how to implement service improvements based on the ITIL philosophy of “adopt and adapt.”

GK# 4995

Course Overview

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

Delivery Format Options

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $2395 CAD

    3 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Service management concepts
  • Guiding principles
  • Service improvement approach
  • Organizational change management
  • Metrics and measurements
  • Communication
  • Tips for passing the ITIL Practitioner exam
  • Practice with a sample ITIL Practitioner exam

Follow-On Courses


Who Needs To Attend

  • Those engaged in IT development, IT operations, and IT service management
  • Individuals wishing to have detailed understanding of the principles of service improvement

Course Outline

Download Course Outline