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Avaya Aura® Communication Manager Administration R7

Learn the roles and user features of Avaya Aura Communication Manager (CM) 7.0 in the Avaya Aura core.

GK# 4872

Course Overview


This five-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura CM Release 7.0.


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  • Limited Time Offer: This course is 25% off! Use promo code CA25GTR at checkout.
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What You'll Learn

  • Role of Communication Manager (CM) in the Avaya Aura Core
  • Communication Manager Architecture
  • Role of System Manager in administering Communication Manager
  • Role of alternative administration interfaces such as Avaya Site Administration (ASA)
  • Purpose of the Communication Manager Dial Plan
  • Purpose of CM Feature Access Codes (FAC)
  • CM Station and User Administration
  • CM group features such as Hunt Groups and Pick up groups
  • CM Call Treatment options such as Call Coverage and Call Forward


Viewing outline for:

Classroom Live Outline

  1. Various Communication Manager Access Interfaces
  2. Create an Administrator Account with Specific Permissions
  3. Program and Administer Communication Manager through System Manager
  4. Program the Dial Plan Analysis and Feature Access Codes
  5. Build Analog, Digital and H.323 IP Station Users in CM
  6. Program and Verify Class of Restriction, Facility Restriction Level, and Class of Service
  7. Administer and Register the One-x Communicator and Make Calls
  8. Program a Variety of CM Features and Test
  9. Write a Vector for Meet Me Conference
  10. Build H.323 IP Trunks to a Pre-Configured CM
  11. Program CM Call Routing Including Automatic Route Selection (ARS), Automatic Alternate Routing (AAR); Uniform Dial Plan (UDP) and Route Patterns
  12. Backup of CM from SMI
  13. Security and Real Time Reporting Commands in CM
  14. CM Reports and Reset Commands


Viewing labs for:

Classroom Live Labs

Lab 1: Identify CM Access Interfaces

Lab 2: Create an Administrator Account

Lab 3: Administer CM from SMGR

Lab 4: Administer Dial Plan and FAC

Lab 5: User Admin

Lab 6: Verify COR, FRL and COS

Lab 7: Administer One-x communicator and make calls

Lab 8: Feature Programming and testing

Lab 9: Meet me Conference Vector

Lab 10: Build H.323 IP trunks to a pre-configured CM

Lab 11: Administer AAR/ARS/UDP – program and test

Lab 12: Backup of CM from SMI

Lab 13: Security and Real Time Reporting

Lab 14: CM Reports and Reset Commands



Who Should Attend


Individuals responsible for the administration of Communication Manager and programming CM through the System Manager interface on Release 7.0

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 5 day

Request this course in a different delivery format.