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MOD+DMOC: Supporting and Troubleshooting Windows 10 (M10982A)

Learn to support and troubleshoot Windows 10 operating systems and apps.

GK# 4644

Course Overview

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In this course, you will learn to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Microsoft Official Course On-Demand (MOD) plus digital Microsoft Official Courseware (dMOC) includes three months, 24x7 access to:

  • HD-quality streaming videos that adapt to your connection speed and device
  • Hands-on live labs with integrated lab steps and ability to save and resume labs
  • Knowledge checks for comprehensive assessments
  • 24x7 mentoring via chat, email, and phone
  • Digital Microsoft Official Courseware (dMOC); forever available in your Skillpipe Library when activated

Redeem five SATVs for an individual On-Demand course plus digital Microsoft Official Courseware (dMOC). For more information on Microsoft SATVs click here.

Schedule

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  • Delivery Format:
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What You'll Learn

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  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device
  • Resolve issues that pertain to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs)
  • Troubleshoot issues related to user settings
  • Troubleshoot remote-connectivity issues
  • Resolve issues that pertain to accessing resources from devices that are domain-joined
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Maintain a device that is running Windows 10
  • Recover a device that is running Windows 10

Outline

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On-Demand Outline

1. Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

2. Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

3. Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

4. Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

5. Resolving Issues with Network Connectivity

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

6. Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

7. Troubleshooting User Settings

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

8. Troubleshooting Remote Connectivity

  • Troubleshooting Issues VPN Connectivity
  • Troubleshooting DirectAccess

9. Troubleshooting Resource Access within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

10. Troubleshooting Resource Access for Clients That Are NotDomain Member Clients

  • Configuring and Troubleshooting Work Folders
  • Configuring and TroubleshootingOneDrive Access

11. Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting Access to Company Web Applications

12. Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

13. Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an Operating System

Labs

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On-Demand Labs

Lab 1: Implementing a Troubleshooting Methodology

Lab 2: Using Troubleshooting Tools

Lab 3: Troubleshooting Startup Issues

Lab 4: Recovering BitLocker-Encrypted Drives

Lab 5: Troubleshooting Device Driver Issues

Lab 6: Troubleshooting Hardware Issues

Lab 7: Troubleshooting Remote Computer Through Remote Desktop and Remote Assistance

Lab 8: Troubleshooting Remote Computer by using Windows PowerShell

Lab 9: Resolving Network Connectivity Issues

Lab 10: Troubleshooting Group Policy Application

Lab 11: Resolving Issues with Group Policy

Lab 12: Troubleshooting Sign-In Problems

Lab 13: Troubleshooting the Application User Settings

Lab 14: Troubleshooting VPN Connectivity

Lab 15: Configuring and Troubleshooting DirectAccess

Lab 16: Troubleshooting File-Access Issues

Lab 17: Troubleshooting Access to Encrypted Files

Lab 18: Troubleshooting PrinterIssues

Lab 19: Troubleshooting Resource Access for Clients that are not Domain Members

Lab 20: Troubleshooting Desktop Apps

Lab 21: Troubleshooting Access to Company Web Applications

Lab 22: Monitoring and Troubleshooting Performance

Lab 23: Recovering Data

Lab 24: Provisioning Computer to Comply with Company Standards

Prerequisites

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  • Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of the Public Key Infrastructure (KPI) components
  • Windows Server 2012 R2 fundamentals
  • Microsoft Windows Client essentials experience with Windows 10
  • Installing and Configuring Windows 10 (M20697-1)
  • Deploying and Managing Windows 10 using Enterprise Services (M20697-2)

Who Should Attend

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The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Vendor Credits

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SATV Redemption

Redeeming your Microsoft Software Assurance Training Vouchers:

  • Redeem five SATVs for a Classroom Live or Virtual Classroom Live session
  • Redeem five SATVs for an individual On-Demand course plus digital Microsoft Official Courseware (dMOC)
  • Redeem two SATVs for an individual On-Demand course

For more information on Microsoft SATVs, click here.

Training Exclusives

This course comes with three months, 24x7 access to: 

  • HD-quality streaming videos that adapt to your connection speed and device
  • Hands-on live labs with integrated lab steps and ability to save and resume labs
  • Knowledge checks for comprehensive assessments
  • 24x7 mentoring via chat, email and phone
  • Digital Microsoft Official Courseware (dMOC)
Course Delivery

This course is available in the following formats:

On-Demand

Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.

Duration: 36 hours

Request this course in a different delivery format.
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