In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.

Microsoft Official Course On-Demand (MOD) plus digital Microsoft Official Courseware (dMOC) includes three months, 24x7 access to:

HD-quality streaming videos that adapt to your connection speed and device
Hands-on live labs with integrated lab steps and ability to save and resume labs
Knowledge checks for comprehensive assessments
24x7 mentoring via chat, email, and phone
Digital Microsoft Official Courseware (dMOC); forever available in your Skillpipe Library when activated

Redeem five SATVs for an individual On-Demand course plus digital Microsoft Official Courseware (dMOC). For more information on Microsoft SATVs click here.

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Design the processes involved in planning and using a troubleshooting methodology for Windows 10
Troubleshoot startup issues and operating system services on a Windows 10 PC
Resolve issues related to hardware devices and device drivers
Troubleshoot Windows 10 PCs remotely
Troubleshoot issues related to network connectivity
Troubleshoot client configuration failures and GPO application issues
Troubleshoot issues related to user settings
Troubleshoot remote connectivity issues
Resolve issues related to accessing resources from computers that are domain-joined
Resolve issues related to accessing resources from computers that are not domain-joined
Troubleshoot issues related to application installation and operation
Recover a PC running Windows 10

Viewing outline for:

On-Demand Outline

1. Implementing a Troubleshooting Methodology

Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps and Troubleshooting Tools

2. Troubleshooting Startup Issues

Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives

3. Troubleshooting Hardware and Device Drivers

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry

4. Troubleshooting Remote Computers

Using Remote Desktop and Remote Assistance
Remoting with Windows PowerShell

5. Resolving Network Connectivity Issues

Determining Network Settings
Troubleshooting Network Connectivity Issues
Troubleshooting Name Resolution

6. Troubleshooting Group Policy

Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues

7. Troubleshooting User Settings

Troubleshooting Sign-in Issues
Troubleshooting the Application of User Settings

8. Troubleshooting Remote Connectivity

Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess

9. Troubleshooting Resource Access within a Domain

Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues

10. Troubleshooting Resource Access for Non Domain Member Clients

Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access

11. Troubleshooting Applications

Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps and Windows Store Apps
Troubleshooting Access to Company Web Applications

12. Maintaining Windows 10

Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Performance
Applying Applications and Windows Updates

13. Recovering Data and Operating System

File Recovery in Windows 10
Recovering an OS

Viewing labs for:

On-Demand Labs

Lab 1: Implementing a Troubleshooting Methodology

Lab 2: Using Troubleshooting Tools for Windows 10

Lab 3: Troubleshooting Startup Issues

Lab 4: Recovering BitLocker-Encrypted Drives

Lab 5: Troubleshooting Device Driver Issues

Lab 6: Troubleshooting Hardware Issues

Lab 7: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Lab 8: Troubleshooting Remote Computer by using Windows PowerShell

Lab 9: Resolving Network Connectivity Issues

Lab 10: Resolving Name Resolution Issues

Lab 11: Troubleshooting Group Policy Application Issues

Lab 12: Resolving Group Policy Issues

Lab 13: Installing and Sharing a Printer

Lab 14: Troubleshooting Sign-In Problems

Lab 15: Troubleshooting the Application of User Settings

Lab 16: Troubleshooting VPN Connectivity

Lab 17: Configuring and Troubleshooting DirectAccess

Lab 18: Troubleshooting File Access Issues

Lab 19: Troubleshooting Access to Encrypted Files

Lab 20: Troubleshooting Printer Access Issues

Lab 21: Troubleshooting Resource Access for Clients that are not Domain Members

Lab 22: Troubleshooting Desktop Apps

Lab 23: Troubleshooting Access to Company Web Applications

Lab 24: Monitoring and Troubleshooting Performance

Lab 25: Recovering Data

Lab 26: Provisioning Computer to Comply with Company Standards

Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
Microsoft Active Directory Domain Services (AD DS) principles
Understanding of the Public Key Infrastructure (KPI) components
Windows Server 2012 R2 fundamentals
Microsoft Windows Client essentials experience with Windows 10
Installing and Configuring Windows 10 (M20697-1)
Deploying and Managing Windows 10 using Enterprise Services (M20697-2)

IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
Enterprise Desktop Support Technicians (EDST) who:
- Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment
- Focus on broad range of technical issues for Windows operations systems, devices, cloud services, applications, networking, and hardware support
- Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization
- Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery

Training Exclusives

This course comes with three months, 24x7 access to:

HD-quality streaming videos that adapt to your connection speed and device
Hands-on live labs with integrated lab steps and ability to save and resume labs
Knowledge checks for comprehensive assessments
24x7 mentoring via chat, email and phone
Digital Microsoft Official Courseware (dMOC)

Course Delivery

This course is available in the following formats:

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MOD+DMOC: Supporting and Troubleshooting Windows 10 (M10982A)

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On-Demand Outline

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On-Demand Labs

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