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WITSHOOT - Troubleshooting Cisco Wireless Enterprise Networks v1.1

Prepare for the CCNP Wireless certification, a professional-level certification specializing in the wireless field.

GK# 4389

Course Overview


In this course, you will learn how to troubleshoot Cisco wireless networks. In addition, you will learn about the guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components. Hands-on labs are designed to reinforce concepts such as troubleshooting Cisco AireOS Release 8.0, Cisco Prime Infrastructure Release 2.2, and Cisco Identity Services Engine (Cisco ISE) Release 1.3 features.

Cisco CCNP Wireless certification addresses the need for designing, implementing, and operating Cisco Wireless networks and mobility infrastructures. CCNP Wireless certification emphasizes wireless networking principles and theory.

Note: For the classroom version of this course, laptops are provided to participate in the hands-on labs. If you are attending the virtual version or desire to use your own laptop, please bring a laptop computer with an Ethernet port as well as an internal wireless NIC, 802.11a/b/g/n. Access to the remote labs requires a browser that supports Java and permissions to open RDP or encrypted (RDP443) RDP sessions. If your browser does not support Java, you will need administrator rights to the laptop to install the software.



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What You'll Learn

  • Methodology
  • AP joining issues
  • Client connectivity issues
  • Identify and locate RF interferences
  • Client performance issues
  • Identify common wired infrastructure issues based on the output from common troubleshooting tools
  • WLC and AP high-availability issues


Viewing outline for:

Classroom Live Outline

1. Identify Common Troubleshooting Approaches

  • Network Troubleshooting Methodology
  • Network Troubleshooting Tools and Resources

2. Identify Wireless Infrastructure Issues

  • Client Connectivity Issues
  • Client Performance Issues

3. Identify Core Wireless Infrastructure Issues

  • AP-to-Controller Issues
  • Wireless-Related Wired Infrastructure Issues
  • Cisco FlexConnect

4. Identify Wireless Security Issues

  • Client Authentication Issues
  • Guest Access Issues
  • Issues with RF-Related Security Threats


Viewing labs for:

Classroom Live Labs

Lab 1: Client Authentication Failure
Lab 2: Client Connection Failure
Lab 3: Client Unable to See the Employee WLAN
Lab 4: Poor Performance on 2.4 GHz
Lab 5: APs Are Not Joining the Controller (Example 1)
Lab 6: APs Are Not Joining the Controller (Example 2)
Lab 7: Client Roaming Is Not Handled Seamlessly
Lab 8: No Access to WLC1 from the Network (Example 1)
Lab 9: No Access to WLC2 from the Network (Example 2)
Lab 10: New 802.11ac APs Are Not at Maximum Performance
Lab 11: FlexConnect Local Switched WLAN Issue
Lab 12: FlexConnect APs Cannot Authenticate New Users
Lab 13: APs Are Not Joining the Controller (Example 3)
Lab 14: Client Authentication Failure
Lab 15: Guest Web Authentication Failure
Lab 16: Additional Client Authentication Issues



Who Should Attend

  • Wireless network engineers with at least three years of experience in the networking or security fields

Vendor Credits


This course can be purchased using Cisco Learning Credits (CLCs).

Follow-On Courses

Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 3 day

Virtual Classroom Live

Experience expert-led online training from the convenience of your home, office or anywhere with an internet connection.

Duration: 3 day

Request this course in a different delivery format.