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OS X Support Essentials 10.11 Exam

GK# 8336

Course Overview

Exam Details

  • Exam number: 9L0-425
  • Approximately 80 technical questions and five unscored demographic questions
  • The exam uses a random pool of multiple-choice, true/false, and interactive-media questions
  • Passing score: 74 percent (scores are not rounded)
  • Exam duration: Two hours

Recommended Exam Preparation

  • Gain experience with OS X
  • Take El Capitan 101: OS X Support Essentials 10.11
  • Download the Exam Preparation Guide

Becoming an Apple Certified Support Professional
The Apple Training and Certification program keeps you at the forefront of Apple technology. Certification creates a benchmark to demonstrate your proficiency in specific Apple technologies and gives you a competitive edge in today’s evolving job market.

Apple Certified Support Professional (ACSP) certification verifies your understanding of OS X core functionality and ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities. ACSP certification is designed for the help desk professional, technical coordinator, or power user who supports OS X users, manages networks, or provides technical support for Mac users.

You earn an ACSP certification by passing the OS X Support Essentials 10.11 Exam.

What are the benefits of Apple Certification?
Besides differentiating you as a skilled user and support professional for OS X El Capitan, an ACSP certification enables you to leverage the power of the Apple brand. When you pass the certification exam, you receive an email detailing how you'll receive your Apple certificate, along with instructions on how to order a framed version. The email includes LinkedIn, Facebook, and Twitter icons to make it easy for you to share your certification news with your networks on these sites.

You also receive a login for the Apple Certification Records System where you can do the following:

  • Update your profile and opt in to display your Apple Certification in the Apple Certified Professionals Registry
  • Review your certification progress
  • Download your certification logo to use on business cards, resumes, and  websites
  • Provide access to employers to verify your certifications

Delivery Format Options

  • Classroom Live

    Classroom Live

    Receive face-to-face instruction at one of our training center locations.


    $250 CAD

    1 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

Course Outline

Download Course Outline