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ITIL Practitioner

Learn the "how" of ITIL.

GK# 4114

Course Overview

This highly practical course is designed to show you how to implement service improvements based around ITIL's philosophy of "Adopt and adapt." In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.


The course prepares you for the AXELOS® ITIL Practitioner exam. To achieve the ITIL Practitioner certificate, you must score at least 70 percent on the hour-and-45-minute, open-book exam that consists of 40 case study-based multiple-choice questions. ITIL Practitioner certification is worth three credits toward the ITIL Expert award. During this course, you will prepare for the exam and then take the exam at a later date.

Delivery Format Options

  • Virtual Classroom Live

    Virtual Classroom Live

    Experience expert-led online training from the convenience of your home, office or anywhere with an Internet connection.


    $1995 CAD

    2 day

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

What You'll Learn

  • Service management concepts
  • Guiding principles
  • Service improvement approach
  • Organizational change management
  • Metrics and measurements
  • Communication
  • Tips for passing the ITIL Practitioner exam
  • Practice with a sample ITIL Practitioner e

Follow-On Courses


ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

Who Needs To Attend

  • Those engaged in IT development, IT operations, and IT service management
  • Individuals wishing to have detailed understanding of the principles of service improvement

Course Outline

Download Course Outline