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Coaching for Performance

GK# 6020

Course Overview

This day and a quarter (nine-hour) course is designed for Sales Engineers responsible for Pre- and Post-Sales Support of Business Communications Manager (BCM). Through lecture, discussion, and a case study, you will learn how to determine the requirements needed to properly implement BCM. Topics include:

  • Market Information Summary.
  • Describing Architecture Components Explaining Management Applications.
  • Discussing Data Networking.
  • Describing Voice Applications.
  • Exploring Converged Solutions.
  • Applying Your Knowledge - a Case Study.

This course is taught at the BCM50 Rls. 3.0 level.

Note: A portion of this class illustrates the use of a stand-alone version of Nortel Networks Enterprise Configurator (EC) quotation and configuration tool, which is available at Since we cover advanced features of a Business Communications Manager 50 system, you will need to know a little bit about BCM50 and we recommend that you have basic data and telephony skills. We also recommend that you have access to the BCM Handbook and to Nortel sales/marketing information on BCM50.

Delivery Format Options

  • Private Group Training

    Private Group Training

    Train your entire team in a private, coordinated professional development session at the location of your choice.

    Receive private training for teams online and in-person.

Request a date or location for this course.

Course Outline

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